Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this First Nations Team Manager – Service Contact Centre role.
Rezi rewrites your resume against My NRMA's job description. Free.
Tailor your resume to this First Nations Team Manager – Service Contact Centre role.
Rezi rewrites your resume against My NRMA's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the First Nations Team Manager – Service Contact Centre posting at My NRMA — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the First Nations Team Manager – Service Contact Centre posting at My NRMA — free, in seconds.
About the Role
We are seeking a passionate and experienced First Nations leader to join our Roadside Contact Centre as a Team Manager. This is an Identified role, open only to Aboriginal and/or Torres Strait Islander peoples. Your lived experience, Cultural knowledge, and leadership will help us embed First Nations protocols into our daily operations and team culture.
Responsibilities
- Lead, coach and develop a high-performing customer service team.
- Foster a culturally safe, inclusive and supportive team environment.
- Provide mentoring and guidance to team members, supporting both personal and professional growth.
- Champion First Nations perspectives, cultural awareness and cultural safety across day-to-day operations.
- Support employee wellbeing and help create a positive and engaged team culture.
- Drive performance outcomes across customer service, quality and operational targets.
- Manage escalated customer enquiries with empathy and professionalism.
- Contribute ideas and initiatives that improve customer experience and team performance.
- Support recruitment, onboarding and retention of First Nations employees.
- Partner with leaders across the business to strengthen First Nations employment outcomes and contribute to key Reconciliation Action Plan (RAP) initiatives.
- Identify opportunities, risks and barriers impacting cultural safety and help implement meaningful solutions.
Requirements
- Aboriginal and/or Torres Strait Islander heritage and be accepted by your Community.
- Experience leading, coaching or developing teams.
- Strong relationship-building and communication skills.
- Experience in customer service, contact centres or operational environments.
- A passion for supporting and advocating for First Nations people.
- The ability to influence, motivate and inspire others.
- Strong problem-solving skills and sound decision-making abilities.
- Agility and resilience, with the ability to adapt to changing priorities and business needs.
- Confidence working across multiple stakeholders and locations.
- This opportunity is open only to Aboriginal and/or Torres Strait Islander applicants.
- Under Section 126 of the Anti-Discrimination Act 1977 (NSW), an exemption has been granted to the NRMA to advertise, designate and recruit this position specifically for Aboriginal and Torres Strait Islander peoples.
- As part of the recruitment process, we may ask you to provide a Confirmation of Aboriginality form.
- Successful applicants will be required to complete pre-employment checks.
Skills
- Leadership
- Coaching
- Team Development
- Customer Service
- Relationship Building
- Communication
- Problem-Solving
- Decision-Making
- Adaptability
- Resilience
- Influencing
- Motivation
- Inspiration
Work Type
- Full-time
- Rotating roster
Experience Level
- Team Manager
Benefits
- Progressive flexibility, leave and well-being benefits
- Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on a range of NRMA personal insurance products including car, home & travel
- Career progression and relocation opportunities within the NRMA Group
About the Company
- We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do.
- From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
- That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward.
- Together, we can make a difference.
Equal Opportunity
- Proudly welcoming First Nations talent
- We honour the stories, knowledge, and unique strengths that First Nations peoples bring to our organisation.
- We’re for inclusion, diversity and representing the members, guests, customers and communities we serve.
- That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.