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About the Role
The Maitre D' serves as the face of the restaurant, responsible for creating memorable guest experiences through exceptional hospitality, relationship-building, and operational excellence. This role oversees reservations, guest relations, seating strategy, and dining room flow, ensuring a seamless experience from arrival to departure.
Responsibilities
- Welcome and engage guests with warmth, professionalism, and genuine hospitality.
- Manage reservations, waitlists, table assignments, and guest communications.
- Build relationships with regular guests, VIPs, concierge partners, local businesses, and community members.
- Maintain detailed guest profiles, preferences, special occasions, dietary restrictions, and dining history.
- Utilize SevenRooms, Resy, and OpenTable to manage reservations, guest notes, VIP recognition, and dining room flow.
- Oversee seating strategies to maximize guest satisfaction and operational efficiency.
- Collaborate with management and service teams to ensure smooth dining room operations and exceptional guest experiences.
- Address guest concerns and service recovery opportunities with professionalism, discretion, and urgency.
- Maintain a visible and active presence throughout service.
- Assist with private dining inquiries, special events, and large-party reservations.
- Lead by example and help foster a hospitality-first culture throughout the restaurant.
- Ensure host stand operations are organized, professional, and guest-focused at all times.
- Support management in driving guest retention, repeat business, and positive guest feedback.
Requirements
- Minimum 3 years of experience as a Maitre D', Lead Host, Reservation Manager, Guest Relations Manager, or similar leadership role in an upscale or fine dining restaurant.
- Experience using Toast POS preferred.
- Strong understanding of table management, reservation pacing, guest relations, and dining room operations.
- Proven ability to build guest loyalty, recognize VIP clientele, and create exceptional dining experiences.
- Luxury hotel, concierge, private club, Michelin-starred, or highly rated fine dining experience is strongly preferred.
- Exceptional interpersonal, communication, and conflict-resolution skills.
- Highly organized with strong attention to detail and follow-through.
- Ability to remain calm, professional, and solution-oriented in a fast-paced, high-volume environment.
- Strong leadership presence with the ability to motivate and mentor host team members.
- Professional appearance, polished demeanor, and commitment to hospitality excellence.
- Ability to stand and walk for extended periods and comfortably navigate stairs throughout the restaurant.
- Flexible availability, including nights, weekends, and holidays.
Skills
- SevenRooms
- Resy
- OpenTable
- Toast POS
- Table management
- Reservation pacing
- Guest relations
- Dining room operations
- Guest loyalty building
- VIP recognition
- Interpersonal skills
- Communication skills
- Conflict resolution
- Organization
- Attention to detail
- Leadership
Location
- Ludico Tribeca - New York, NY
Work Type
- Full-time
Experience Level
- 3+ years of leadership experience in upscale/fine dining
Salary/Compensations
- $25.00 - $35.00 Hourly
Benefits
- Competitive compensation
- Performance-based incentives
- Opportunity to shape hospitality culture and guest experience
- Opportunities for professional growth and advancement
About the Company
- Ludico is a new restaurant concept from Tribeca Hospitality Group.
- Chef-driven European cuisine inspired by the vibrant flavors of Spain, Italy, and France.
- The restaurant offers an elevated yet approachable dining experience.
Equal Opportunity
- Ludico is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.
- We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
- We celebrate diversity and welcome applicants from all backgrounds who share our passion for hospitality, teamwork, and operational excellence.