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About the Role

Serve as the central point of contact for driving initiatives that streamline upstream operations processes critical to Sub Same Day Grocery (SSD-G) delivery outcomes. Bridge the gap between station operations, fulfillment processes, and last mile delivery to optimize upstream workflows for delivery timeliness, order quality, and SLA compliance.

Responsibilities

Define and maintain the metrics framework that connects upstream process performance to SSD-G delivery outcomes.
Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
Build reporting and dashboards that provide visibility into upstream process health and escalate emerging risks.
Drive deliverables end-to-end, from scoping and design through execution and sustained performance tracking.
Identify and track KPIs across the end-to-end delivery pipeline.
Surface gaps where upstream process breakdowns drive downstream delivery defects.
Work cross-functionally to design and implement solutions.
Own the identification of virtual-physical mismatches that create delivery failures.
Monitor order damage and quality metrics.
Drive accountability for key SLA compliance across partner teams.
Ideate, create, design, and drive completion of deliverables that structurally improve the connection between upstream operations and delivery outcomes.

Requirements

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

Skills

Excel (Pivot Tables, VLookUps)
SQL
Program Management
Project Management
Process Improvement
Data Analysis
Metrics Frameworks
Stakeholder Management
Reporting
Dashboarding

Location

USA, NY, New York
USA, TN, Nashville
USA, WA, Bellevue

Work Type

Full-time

Experience Level

3+ years

Education Level

Bachelor's degree

Salary/Compensations

81,600.00 - 142,800.00 USD annually
66,800.00 - 116,800.00 USD annually
82,700.00 - 129,800.00 USD annually

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Parental leave

About the Company

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.
At Amazon, we value people with unique backgrounds, experiences, and skillsets.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.