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About the Role
The Patient Care Coordinator (PCC) serves as the key liaison for our patients, ensuring a seamless and welcoming experience. The PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The role requires exceptional communication skills, a passion for outstanding customer service, and a talent for sales. Bilingual Spanish is required.
Responsibilities
- Greet and welcome patients in a timely, professional, and engaging manner.
- Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff.
- Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage, and payment options.
- Contact patients to follow up on visits and to build lasting patient relationships.
- Ensure compliance with health, privacy, and safety regulations.
- Travel as needed for training and to perform job functions.
Requirements
- Minimum of high school diploma or equivalent required.
- At least 2 years of customer service, sales, or receptionist experience, preferably in a healthcare or dental setting.
- Experience with dental practice management software such as Denticon/Dentrix preferred.
- Excellent communication skills to interact with patients, office staff, and third-party stakeholders.
- Attention to detail in maintaining patient records and managing financial transactions.
Skills
- Exceptional communication skills
- Outstanding customer service
- Sales talent
- Bilingual Spanish
Experience Level
- 2 years of customer service, sales, or receptionist experience
Education Level
- High school diploma or equivalent
Benefits
- Healthcare Benefits (Medical, Dental, Vision)
- Paid time Off
- 401(k)
- Employee Assistance Program
Equal Opportunity
- Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.