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About the Role

The Sales/Catering Coordinator is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Sales/Catering. This role also ensures attentive, courteous, and efficient service to all guests.

Responsibilities

Answer telephone and email messages and respond accordingly.
Open and distribute mail.
Maintain and stay abreast of the latest computer programs/innovations.
File all pertinent correspondence in a timely manner.
Type all correspondence pertaining to the department.
Maintain an adequate inventory of office supplies.
Ensure the smooth operation of the office.
Type and distribute meeting minutes.
Maintain trace file as needed.
Prepare Banquet Event Orders (BEOS) as per client needs.
Assist with daily operations of the Business Center as needed.
Assist in copying/faxing/mailing.
Greet guests/clients/employees when necessary.
Attend meetings/training as required by management.
Effectively communicate verbally and written with all levels of employees and guests.
Effectively listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Effectively handle problems, including anticipating, preventing, identifying, and solving problems.
Understand and apply complex information from various sources.
Cross-train in other hotel related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Requirements

High School diploma or equivalent required.
Experience in a hotel or a related field preferred.
College course work in a related field helpful.
Computer knowledge/skills required.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.

Skills

Communication
Active Listening
Multitasking
Prioritization
Problem-Solving
Attention to Detail
Customer Service

Work Type

Hourly

Experience Level

3 to 5 years of progressive experience in a hotel or related field preferred.

Education Level

High School diploma or equivalent required
College course work in related field helpful

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave
Personal leave
Medical leave
Military leave

About the Company

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.