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About the Role

The Director, Market Solutions - Paze leads the Market Solutions function at the intersection of Partnerships and Product, serving as a senior subject matter expert on the Paze product, value proposition, platform, and roadmap. The role works alongside partnership account owners to represent and deepen partner understanding of Paze and its roadmap, lead product and feature introduction and due diligence, and secure the alignment and commitments needed to secure feature adoption, improve integrations, and increase partner performance. The position translates Product strategy and technical capabilities into clear, compelling partner-facing narratives while bringing the voice of the customer back into the product development lifecycle. By connecting partner needs with Product, Engineering, and other internal teams, the role helps accelerate decisions, strengthen product-market fit, and scale support for a growing and increasingly complex partner ecosystem. The Director will also build and lead the Market Solutions team as the function expands.

Responsibilities

Lead and develop the Paze Market Solutions team, establishing priorities, operating routines, partner coverage, and scalable practices.
Serve as the primary Partnerships representative in relevant Product forums and as a key participant in the product development lifecycle.
Act as a senior Paze product subject matter expert for strategic partners, including issuers, channel partners and processors, and payment networks.
Plan and lead product-focused partner engagements, including supporting quarterly business reviews, roadmap discussions, workshops, and due diligence sessions.
Translate Product guidance into clear, accurate, and persuasive partner-facing product briefs, and collaborates on presentations and enablement materials.
Drive partner understanding and due diligence for new and evolving Paze capabilities, coordinating timely responses to business and technical questions.
Secure and sustain cross-functional alignment on partner adoption objectives, anticipated value, decision points, and next steps.
Lead the voice-of-customer discipline for assigned partner segments by gathering, synthesizing, and communicating partner feedback, market signals, adoption barriers, and emerging needs.
Influence product priorities, feature design, value propositions, and roadmap direction based on partner and market evidence.
Develop repeatable approaches, content, and measures that improve the breadth and depth of feature adoption.
Support select pre-sales engagements for partners when deep expertise in Paze or new features is required.
Transition partner initiatives to the appropriate Implementation or Operations teams once the partner is ready to enable a feature.
Build highly collaborative relationships across Strategic Partnerships, Product, Engineering, Solution Engineering, Implementation, Operations, Marketing, Governance, Legal, and other functions.
Track and communicate feature-adoption progress, due diligence cycle time, partner commitments, market insights, and recurring barriers.
Provide thought leadership and industry expertise related to digital wallets, tokenization, NFC, digital payments, and evolving partner and consumer needs relevant to Paze.
Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Requirements

Candidates must independently possess the eligibility to work in the United States, for any employer, at the date of hire.
This position is ineligible for employment Visa sponsorship.
Completion of a Bachelor's degree in business, product management, technology, finance, or another related field, or equivalent relevant experience.
12 or more years of related experience, including experience in a formal Product role and significant experience supporting the commercialization, adoption, or expansion of complex products.
Demonstrated people leadership experience, including the ability to build, develop, and lead a high-performing team in a scaling organization.
Deep knowledge of digital payments and demonstrated expertise in digital wallets, tokenization, NFC, and other digital payment methods.
Experience working directly with external partners and product leaders to explain complex product and technical concepts, conduct due diligence, resolve questions, and build commitment.
Ability to engage Product and Engineering teams at sufficient technical depth to obtain clear answers, evaluate implications, and translate information accurately for business and technical audiences.
Demonstrated experience translating product strategy, roadmaps, feature capabilities, and technical requirements into compelling partner-facing narratives, presentations, documentation, and action plans.
Experience representing the voice of the customer within a product development lifecycle and using partner and market evidence to influence product direction, value propositions, and product-market fit.
Ability to influence senior internal and external stakeholders, establish alignment across functions, and advance decisions without relying solely on direct authority.
Strong strategic thinking, innovation, problem-solving, and judgment, with the ability to operate effectively in ambiguous and rapidly evolving situations.
Exceptional interpersonal, presentation, written communication, facilitation, and negotiation skills.
Demonstrated ability to manage competing priorities, coordinate complex cross-functional work, and create scalable processes, materials, and operating routines.
Ability to use adoption, performance, and cycle-time information to identify barriers, prioritize action, and communicate business impact.
Ability to travel up to 50%.
Background and drug screen.

Skills

Digital payments
Digital wallets
Tokenization
NFC
Product management
Partnerships
Strategic thinking
Problem-solving
Communication
Negotiation
Cross-functional collaboration
Voice of the customer
Product strategy
Roadmap development
Feature adoption
API integration
Data exchange
Connectivity

Location

Scottsdale
San Francisco
Chicago
New York

Work Type

Hybrid

Experience Level

12+ years of related experience
Formal Product role experience
Experience supporting commercialization, adoption, or expansion of complex products
People leadership experience
Experience working directly with external partners and product leaders
Experience translating product strategy into partner-facing narratives
Experience representing voice of the customer
Experience influencing senior stakeholders
Experience managing competing priorities
Experience with digital wallets, eCommerce payments, tokenized credentials, contactless payments, or related digital payment products (Preferred)
Experience working with financial institution issuers, payment processors or channel partners, and payment networks (Preferred)
Experience driving adoption of new features across an established partner ecosystem (Preferred)
Experience developing product briefs, roadmap narratives, partner playbooks, adoption frameworks, or other scalable product enablement content (Preferred)
Experience using voice-of-customer programs and market insights to shape product strategy, feature design, and innovation (Preferred)
Thought leadership experience presenting complex payment, product, technology, or market concepts to senior external stakeholders or industry audiences (Preferred)

Education Level

Bachelor's degree in business, product management, technology, finance, or a related field, or equivalent relevant experience.

Salary/Compensations

Phoenix, AZ/ Chicago, IL / Washington, DC in USD per year is: $154,000 - $193,000.
New York, NY/ San Francisco, CA in USD per year is: $186,000 - $232,000.

Benefits

Discretionary incentive plan
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans
Company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

About the Company

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze®, and so much more.
As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.
The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.