Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Guest Service Agent role.
Rezi rewrites your resume against Sonesta Hotels's job description. Free.
Tailor your resume to this Guest Service Agent role.
Rezi rewrites your resume against Sonesta Hotels's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Guest Service Agent posting at Sonesta Hotels — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Guest Service Agent posting at Sonesta Hotels — free, in seconds.
About the Role
The Guest Services Agent (GSA) is the first point of contact for guests, representing the brand and serving as the primary liaison for the Front Desk technology systems and in-house guest relations during their shift.
Responsibilities
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Register guests, issue room keys, and provide information on hotel services and room location.
- Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures.
- Maintain the security of cash, credit card transactions, and guest information.
- Book guest reservations for individuals and/or groups; process cancellations, revisions, and information updates.
- Up-sell rooms where possible to maximize revenue.
- Follow the overall seasonal demand reservation strategy with regard to room type and length of stay pricing.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.
- Follow all local laws with regard to alcoholic beverage sales.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control and release guest safe-deposit boxes.
- Comply with federal, state and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
Requirements
- High School diploma or equivalent required.
- One year of previous hotel experience, or retail customer service preferred.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem solving, reasoning, motivating, organizational and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- Will be required to obtain a ServSafe certification.
- May be required to obtain a TIPS certification.
- Valid driver’s license required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Standing for extended periods of time.
- Will be required to work mornings, evening, weekends, and holidays.
Skills
- Microsoft Office
- Opera systems
- ServSafe certification
- TIPS certification
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1 year of previous hotel experience or retail customer service preferred
Education Level
- High School diploma or equivalent
Salary/Compensations
- $24.84 - $27.60 per hour
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA) with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation & Sick Time
- Paid Parental Leave
- Company-Paid Life Insurance
- Company-Paid Short-Term & Long-Term Disability
- Hospital Indemnity, Critical Illness & Accident Insurance
- Educational Assistance
- Sonesta Hotel Discounts
- Additional Perks & Employee Discounts
About the Company
- Sonesta International Hotels is the 8th largest hotel company in the U.S., with a dynamic mix of full-service and focused hotels across major cities.
- The company's diverse portfolio includes owned, managed, and franchised properties in eight countries.
- Sonesta focuses on people, delivering quality, value, and memorable stays through passionate service and genuine connections.
Equal Opportunity
- Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.