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About the Role
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift. This role maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members.
Responsibilities
- Opening and closing retail store, including activating and deactivating alarms.
- Greeting and assisting customers in a manner that models exemplary conduct to other staff.
- Providing a high level of customer service; building quality relationships with customers, suggesting new products, providing product knowledge, and reminding them of upcoming sales.
- Assisting with team member onboarding, training, and continuous education.
- Building team commitment to high standards of service, exceeding customer expectations and leading by example.
- Maintaining a full understanding and reinforcing departmental policies, procedures, and regulations.
- Ensuring all customer complaints are addressed and handled professionally.
- Assisting with the implementation of sales strategies and motivating sales team to achieve goals/targets.
- Communicating changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
- Identifying and suggesting technology solutions to meet evolving customer needs.
- Escalating team member issues to direct manager.
- Acting as a steward of education and compliance.
- Overseeing daily operations.
- Supervising staff during an assigned shift.
- Maintaining store appearance and product presentation to company standards.
- Acting as a knowledge resource for team members.
- Supervising staff.
- Assisting cashiers.
- Delivering a consistently high customer service level.
- Cash management.
- Administrative duties.
- Setting alarms.
- Keeping the front of house clean and organized.
- Reinforcing company standards.
- Escalating all employee issues and customer complaints/inquiries to store managers for resolution.
Requirements
- Strong knowledge of retail sales principles, methods, practices, and techniques.
- Strong work ethic and positive team attitude.
- Ability to guide, educate and motivate employees.
- Strong customer service and troubleshooting skills.
- Strong communication skills (verbal & written).
- Familiarity with security alarm systems – enabling and disabling.
- Ability to learn and adapt to sales software quickly.
- Proven data entry, data editing and typing skills.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Able to respond quickly in a dynamic and changing environment.
- Excellent organizational and time management skills.
- Experience with cash management.
- Clear criminal record.
Skills
- Retail sales
- Customer service
- Troubleshooting
- Communication (verbal & written)
- Security alarm systems
- Sales software
- Data entry
- Data editing
- Typing
- Conflict resolution
- Negotiation
- Objection handling
- Organizational skills
- Time management
- Cash management
Location
- Toronto
Work Type
- Full-time
Experience Level
- 2 years of experience in the retail industry.
Education Level
- High school diploma or GED required.
- Provincial Cannabis Certification.
Benefits
- Opportunity to work with a best-in-class team
- Internal advancement opportunities
- Wellness program including access to mental health resources
- Access to internal learning & development programs
- Team member discount and access to other perks like Perkopolis, Goodlife and many more!
About the Company
- Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District.
- The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon.
- At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.
Equal Opportunity
- The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.