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About the Role
Partners with reporting manager and respective Line of Business (LOB) management to identify, prioritize, track and execute strategic initiatives. Provides analysis on key trends and proposes business solutions related to processes, efficiencies and staffing. Focus on providing value-added analysis and recommendations to support business growth. Responsibilities include developing and tracking of key statistical information and performance metrics, organizing and presenting data to management and managing multiple projects end to end.
Responsibilities
- Establish baseline metrics and analytics, collaborate with Business Operations and the leadership team to track and report all key performance indicators against annual, quarterly and monthly goals.
- Establish and maintain management dashboards, regional reports, and executive review documents that will drive business outcomes.
- Monitor existing KPI metrics, developing new metrics, identify correlations and root causes.
- Design and build visualization dashboards to accelerate information-to-action at scale.
- Perform regular system audits to ensure complete and accurate reporting of data/metrics.
- Support quarterly, annual planning activities.
- Develop programs, methodologies, and reports for analyzing and presenting data.
- Act as a SME for BI tools as well as delivering training to team members on the usage of these tools.
- Contribute and prepare presentations for internal audiences.
- Invent new ways to define and measure program effectiveness and organizational productivity.
Requirements
- Bachelor's Degree or equivalent.
- Minimum 5 years of experience with SAS or SQL, or other data management, reporting and query tool or as a Business Analyst.
- Minimum 3 years in the Mortgage Industry.
- Capacity to work independently with little to no supervision.
- Experience in the financial services industry is a plus.
- Demonstrated ability to translate business requirements into solutions utilizing a customer-friendly approach.
- Demonstrated ability to direct initiatives with successful results.
- Proficiency with MS SQL and other related Business Intelligence tools.
- Excellent verbal and written communication skills.
- Demonstrated ability to manage multiple projects and priorities and work in a fast paced environment.
- Strong leadership and organizational skills.
- Ability to work independently, as well as in a team environment.
- Proficiency with Microsoft Office software, including Word, Excel, Access, PowerPoint, etc.
- Previous experience with reporting tools preferred.
- Previous experience with Mortgage, Consumer, or Commercial sales origination platforms/systems preferred.
Skills
- SAS
- SQL
- MS SQL
- Business Intelligence tools
- Microsoft Office software
- Word
- Excel
- Access
- PowerPoint
Location
- City National location
Work Type
- Full-time
Experience Level
- Minimum 5 years of experience
- Minimum 3 years in the Mortgage Industry
Education Level
- Bachelor's Degree
Salary/Compensations
- $87,027 - $138,965 per year
Benefits
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date.
- Generous 401(k) company matching contribution.
- Career Development through Tuition Reimbursement and other internal upskilling and training resources.
- Valued Time Away benefits including vacation, sick and volunteer time.
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs.
- Career Mobility support from a dedicated recruitment team.
- Colleague Resource Groups to support networking and community engagement.
About the Company
- City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Equal Opportunity
- City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.