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About the Role
The Transportation Administrator is responsible for scheduling pickup and delivery appointment times for all transportation flows across the US network. This position requires excellent interpersonal communication with departmental colleagues, customers, and transportation service providers, utilizing telephone, e-mail, and internet-based software tools. Internal and external reporting using Microsoft Word and Excel related to transportation planning and execution performance is also a key function.
Responsibilities
- Answering phone calls & emails and providing customer assistance related to scheduling and status updates.
- Scheduling/Rescheduling appointment times for pickups and deliveries across the US distribution network, suppliers, and customers.
- Utilizing multiple software scheduling tools across the Lactalis distribution network (One Network) and with customers/suppliers.
- Processing scheduling changes due to order changes resulting from 'past cut-off' requests.
- Actively maintaining current scheduling tools (Ortec, OneNetwork, & Excel) with emphasis on timely and accurate data maintenance.
- Travel and/or extended or off-work hours may be required.
Requirements
- At least 2 years of experience with Transportation Planning (appointments, high volume customer interaction) or related distribution/transportation experience.
- Transportation Dispatch (coordination with carriers). Manual experience is acceptable, use of systemic tools is preferred.
- Knowledge of United States geography.
- Awareness of transportation and/or warehouse operations is beneficial.
Skills
- Intermediate knowledge of Microsoft Word & Excel.
- Excellent verbal communication skills.
- Experience with customer interactions via phone/email.
Location
- Buffalo NY
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- High School Diploma
- Post-secondary education preferred
Benefits
- Comprehensive Total Rewards Program
- Variety of affordable benefits and coverage options
- Significant support for insurance costs
- Generous contributions to retirement plans
- Paid Time Off from day one
- Training and development opportunities
- Education Reimbursement
About the Company
- Lactalis is the world leader in dairy, a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe.
- In the US, Lactalis offers an unrivaled house of beloved brands including Galbani®, Président®, Kraft®, Breakstone’s®, Cracker Barrel®, Black Diamond®, Parmalat®, siggi’s®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, Mountain High®, Karoun®, Gopi®, and Arz®.
- Lactalis lives by core values: Ambition, Engagement, and Simplicity.
- Fosters a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued.
Equal Opportunity
- Lactalis is an equal employment opportunity employer.
- Will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.
- Any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.