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About the Role

The Rapid & Rural Logistics (R2L) team is seeking a strategic Program Manager to lead AI Enablement across high-growth operational businesses. This role will design and implement frameworks that democratize AI capabilities, enabling teams to leverage AI to drive operational excellence through intelligent automation. It requires a strategic leader who can balance executive stakeholder management with cross-functional coordination, change management expertise with technical fluency, and strategic thinking with pragmatic execution.

Responsibilities

• Translate the AI enablement vision into executable roadmaps, designing programs that transform employees into AI-capable problem solvers through scalable playbooks, role-based pathways (AI Explorer, Practitioner, Champion), and an AI Champions network that fosters a culture of AI-first thinking
• Design and execute programs that transform R2L employees into AI-capable problem solvers who can build self-help tools and prototypes using their business knowledge
• Build scalable playbooks, role-based pathways (AI Explorer → Practitioner → Champion), and 'office hours' to support employees at varying levels of AI proficiency
• Drive adoption of AI tools through internal communications, workshops, and an AI Champions network to foster a culture of AI-first thinking and active problem-solving
• Partner with Tech teams, and other stakeholders to facilitate partnerships, scale prototypes into production solutions, and integrate AI into existing workflows
• Enable employees to identify high-impact use cases, build proof-of-concepts, and articulate business value to Tech teams for scaling
• Define and track KPIs for AI adoption (training completion, active tool usage, prototypes developed, solutions scaled), productivity gains, and ROI to provide transparency to senior leadership
• Conduct impact assessments that quantify business outcomes from employee-built AI solutions, including productivity gains, quality improvements, and cost savings
• Facilitate peer learning through AI Champions showcases, monthly sessions, AMAs, and community forums that accelerate adoption and innovation
• Establish mechanisms that capture learnings from frontline teams and inform continuous program improvement, ensuring enablement remains relevant and effective

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Skills

• AI Enablement
• Program Management
• AI Capabilities
• Operational Excellence
• Intelligent Automation
• Stakeholder Management
• Cross-functional Coordination
• Change Management
• Technical Fluency
• Strategic Thinking
• Pragmatic Execution
• Excel (Pivot Tables, VLookUps)
• SQL

Location

• USA, NY, New York
• USA, WA, Bellevue

Work Type

• Full-time

Experience Level

• 3+ years

Salary/Compensations

• 81,600.00 - 142,800.00 USD annually (New York)
• 82,700.00 - 129,800.00 USD annually (Bellevue)

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

About the Company

• Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.
• At Amazon, we value people with unique backgrounds, experiences, and skillsets.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Equal Opportunity

• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.