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About the Role
As a Client Manager, you will build long-term meaningful client relationships and lead front-line employees delivering security services. You will drive operational metrics and deliver world-class services by promoting strong employee engagement.
Responsibilities
- Hire, develop, and retain front-line staff, including Security Officers, Field Supervisors, and Operations Managers.
- Utilize Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics.
- Drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability.
- Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets.
- Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans.
- Develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction.
- Deliver high-quality service to clients while maintaining industry standards, company policies, and regulatory requirements.
- Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries.
- Infuse core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into leadership approach.
Requirements
- Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization.
- Associate’s degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization.
- High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization.
- Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business.
- Minimum of two (2) years of experience driving operational goals.
- Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations, and achieving desired results.
- Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills.
- Proficiency in web-based applications and computer systems, including Microsoft Office.
- Knowledge of safety protocols and service deliverables.
- Ability to interpret financial data and use it to support decision-making.
- Understanding of financial principles, including budgeting and financial reporting.
- Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently.
- Excellent oral and written communication skills.
Skills
- Teamwork
- Innovation
- Agility
- Client relations
- Problem-solving
- Microsoft Office
- Safety protocols
- Financial data interpretation
- Budgeting
- Financial reporting
- Prioritization
- Deadline management
- Project management
- Oral communication
- Written communication
Location
- N/A
Work Type
- Full-time
Experience Level
- 2+ years
- 3+ years
- 5+ years
Education Level
- Bachelor's degree
- Associate's degree
- High School diploma
Salary/Compensations
- $70,000
Benefits
- Medical, dental, vision, basic life, AD&D, and disability insurance
- 401(k) plan
- Eight paid holidays annually
- Five sick days
- Four personal days
- Vacation time
About the Company
- Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
- While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Equal Opportunity
- Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.