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About the Role
The Channel Partner Liaison serves as the primary point of contact between external data providers, channel partners, and internal cross-functional teams. This role is responsible for coordinating data integration activities, managing system validation and testing processes, ensuring data quality, and facilitating successful go-live execution. The Channel Partner Liaison builds strong partner relationships, identifies and resolves operational issues, communicates implementation timelines and requirements, and provides ongoing support to ensure seamless data exchange and operational excellence throughout the partner lifecycle.
Responsibilities
- Create, review and complete system validation documents including data exemptions.
- Maintain program contract tracker and data requirements documentation.
- Work with offshore team to process test files and communicate test results to data providers.
- Perform ongoing testing until all data providers are production ready.
- Conduct necessary go-live activities both internally and externally with data providers.
- Assist with operations during the hyper care period post go-live.
- Develop working relationships with external data providers and escalate trends and issues.
- Provide insight on the data integration process and IT implementation timelines, tasks, and deliverables.
- Manage data quality and system issues with each data provider.
- Act as a point of contact for transaction data issues with data providers.
- Identify and escalate customer concerns and program trends related to data provider performance.
- Troubleshoot and resolve ongoing issues with data provider files.
Requirements
- Minimum 3 to a maximum of 6 years of experience.
- Strong verbal and written communication skills.
- Ability to work across cross-functional teams.
- Experience working across multiple projects and delivering strong results.
- Detail-oriented and highly organized.
- Experience working with pharmacy operations, supply chains, and data.
- Consulting or Specialty Pharmacy experience (SP ops, SP data reporting, SP drug development, etc.).
Location
- USA
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- Bachelor’s degree, preferably in business or health
Salary/Compensations
- $46,000 to $111,000
Benefits
- Paid time off based on employee grade (A-F): Vacation: 12-25 days, depending on grade.
- Company paid holidays.
- Personal Days.
- Sick Leave.
- Medical, dental, and vision coverage.
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
- Life and disability insurance.
- Employee assistance programs.
About the Company
- Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
- It is a responsible and diverse group of 340,000 team members in more than 50 countries.
- With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
- It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Equal Opportunity
- Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace.
- All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.