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About the Role
Capgemini is seeking a Production Support Engineer for the Commercial Line of Business to monitor, manage, and improve production systems. This role involves ensuring system reliability and availability by responding to incidents, automating processes, and collaborating with various teams.
Responsibilities
- Implement and maintain monitoring systems to proactively identify potential issues and alert engineers.
- Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime.
- Automate repetitive tasks and processes to improve efficiency.
- Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.
- Plan for future capacity needs to ensure systems can handle anticipated workloads.
- Develop and maintain processes for deploying software updates and releases.
- Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.
- Maintain clear and concise documentation of systems, processes, and procedures.
- Identify areas for improvement and implement changes to enhance system reliability and performance.
Requirements
- 10+ Years experience in production support handling Prod incidents.
- Excellent knowledge of OCP with command line.
- Experience with Disaster Recovery Planning and execution.
Skills
- Cloud Platform (OCP)
- Monitoring tools (Dynatrace)
- Operating System (Windows, Linux)
- Scripting (Shell Scripting, Python, Power Shell)
- Database (SQL database management, MongoDB)
- Container Services (Kubernetes)
Location
- Posted location
Work Type
- Full-time
Experience Level
- 10+ Years
Salary/Compensations
- 79,000 to 101,000
Benefits
- Paid time off based on employee grade (A-F): Vacation: 12-25 days, depending on grade
- Company paid holidays
- Personal Days
- Sick Leave
- Medical, dental, and vision coverage
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
About the Company
- Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
- It is a responsible and diverse group of 340,000 team members in more than 50 countries.
- With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
- It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Equal Opportunity
- Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace.
- All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.