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About the Role

The Administrative Services Coordinator performs administrative duties to facilitate the intake process for clients, following established policies and protocols. This role will be the first point of contact for clients to help navigate and understand the often-complicated health care processes.

Responsibilities

Instructs end users regarding compliance requirements, explains documents, forms and information requirements including but not limited to patient service agreements, consent forms, etc.
Completes necessary documentation as provided by law, regulation, and established policy; ensures that all required demographic and insurance information is provided.
Ensures that all actively ordering end users have a valid prescription on file for the products they order.
Ensures that all intake forms are properly signed and filed.
Maintains departmental accuracy standards in relation to all data entered into the client management system.
Follows up with every end user within 24 hours of receiving incomplete documentation.
Processes paperwork for new clients efficiently and in accordance with protocols.
Ensures smooth end user flow through the intake process.
Communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues.
Complete Medicare eligibility checks within Brightree System.
Create sales order templates.
Answer, document, and resolve or escalate incoming telephone, fax, and email inquiries.
Follow up with clients, providing key information and documenting interactions.
Verify eligibility and cost information to determine needs.

Requirements

Must be at least 18 years of age
HS Diploma or GED required
1-2 years administrative experience or of related intake experience in a healthcare setting
Minimum keyboarding speed of 5000 keystrokes per hour

Skills

Commitment to customer service excellence and high standards
Excellent written and oral communication skills
Displays the ability to communicate with others effectively, listen closely and convey points clearly
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Proficient on Microsoft Word, Excel, and Outlook
Ability to effectively communicate with people at all levels and from various backgrounds.

Location

New Berlin, WI
Remote

Work Type

Remote
Onsite

Experience Level

1-2 years administrative experience
2-3 years of experience working with database management

Education Level

HS Diploma or GED
Associate’s degree in medical office management or related field

Salary/Compensations

$21.00-$23.00 per hour
Eligibility for annual bonus incentives

Benefits

Comprehensive medical, dental, and vision coverage for you and your family.
Access to company-sponsored wellness programs and mental health resources
Paid leave for qualifying events, and generous parental leave for both birthing and non-birthing parents.
Health Savings Account (HSA) with employer contributions
Competitive 401(k) with company match, financial planning services, and corporate discounts.
State-of-the-art facility, thoughtfully designed with sit-stand desks, large monitors, and premium onsite amenities, including a gym and golf simulator.
Flexible work options, 3 weeks of PTO, 10 paid holidays, and summer hours to help you recharge.
Ongoing learning and career growth opportunities through training, mentorship, and tuition reimbursement.
Join a Top Workplace, as recognized by USA Today and the Milwaukee Journal Sentinel.
Supportive environment where everyone feels valued and included.
Team-building, volunteer events, and sustainability initiatives.

About the Company

Atos Medical is a global leader in neck stoma care—dedicated to improving the lives of people living with laryngectomy and tracheostomy.
With origins in Sweden and Germany, both our Laryngectomy and Tracheostomy brands bring decades of expertise and innovation in voice and respiratory care, offering trusted solutions such as the Provox® voice prosthesis and TRACOE tracheostomy products.
As part of the Coloplast Group, we operate in over 90 countries with a shared commitment to clinical excellence, patient support, and high-quality medical devices that help people breathe, speak, and live more comfortably.
Atos Medical is a global leader headquartered in Sweden, united by a shared purpose and strong values.
Guided by our superpowers—patient-centric, dedication, agile, and the belief that you never walk alone—we support and empower our users, our colleagues, and our partners every day.
We believe in working together, growing together, and treating everyone we interact with—patients, coworkers, health care professionals, and partners—with respect and integrity.
You will be part of an ambitious work environment in which teams work together to continuously grow and develop the business.
Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products.
We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.
We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.
Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries.
As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.
Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S

Equal Opportunity

Atos Medical, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request reasonable accommodation to participate in the job application, please contact 800-217-0025.