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About the Role

The Fixed Operations Specialist is responsible for empowering a team of Zone and District Managers to integrate parts and service functions. This role involves training, coaching, process integration, tools development, performance analysis, and business planning.

Responsibilities

Serve as a trusted advisor to zone and district parts and service managers
Support revenue growth, KPI achievement, and execution of CCA programs and initiatives
Address and resolve zone and district needs, including PASI, RIM, Warranty, NPS, Retention, STS Training, EV Training & Compliance
Implement and document action plans to overcome zone or district challenges
Ensure alignment with CAP goals and metrics

Requirements

Bachelor's Degree or Equivalent Experience
5+ years of relevant experience guiding and improving fixed or sales operations
Proficient automotive industry knowledge and business acumen including parts, service operations, warranty administration, and customer experience
Ability to travel up to 75%
Must possess and maintain the ability to legally operate a motor vehicle

Skills

Leveraging dealer performance and financial reporting tools
Consultative and relationship management skills
Influencing internal and external stakeholders
Leading change and driving business outcomes
Excellent written, verbal, and presentation communication skills
Strong organizational, time management, and prioritization abilities
Effective problem-solving and decision-making skills
Strategic thinking
Adaptability
Leadership in remote or matrixed environments
Innovation and creativity
Continuous improvement mindset
Self-starter with high initiative
Adaptability
Accountability
Customer focus
Navigating complex situations
Conflict resolution

Location

California Region
San Francisco
Los Angeles

Work Type

Field-based
Remote

Experience Level

5+ years of relevant experience

Education Level

Bachelor's Degree or Equivalent Experience

Salary/Compensations

$112,800 - $149,800

Benefits

Medical
Dental
Vision
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation & holidays
Tuition assistance programs
Employee assistance program
GM vehicle discounts

About the Company

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture.
Every day, we want every employee to feel they belong to one General Motors team.

Equal Opportunity

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
General Motors offers opportunities to all job seekers including individuals with disabilities.