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About the Role
Responsible for the overall tactical and strategic direction and management of projects through designated project managers, ensuring consistency with corporate strategy, process, and customer satisfaction. Directs and provides day-to-day tactical oversight to the assigned Project Management team, offering vision, leadership, and mentorship.
Responsibilities
- Recognize, exemplify and adhere to ICON's values.
- Create a culture of process improvement focused on streamlining processes, adding value, and meeting client needs.
- Maintain a positive, results-oriented work environment by building partnerships, modeling teamwork, and communicating openly.
- Provide strategic and tactical management to the assigned team of Project Managers and Project Assistants.
- Mentor and manage the assigned project management team through objective setting and professional development plans.
- Build and maintain the performance and effectiveness of the assigned project management team, addressing performance issues.
- Ensure adequate training is provided for all new and updated processes.
- Assess training curriculum and staff understanding to identify training needs for new and existing staff.
- Manage project workload and resource forecasts for the group, including project assignments.
- Identify personnel resources for new and existing projects.
- Develop operational metrics for assessment of project performance.
- Serve as the escalation point for project managers in resolving customer or cross-functional issues.
- Ensure the proper tools are provided to the team and used effectively, identifying and correcting obstacles.
- Monitor the efficiencies of current operational processes and lead opportunities for improvement.
- Provide senior management with team performance metrics.
- Lead or participate in strategic planning and risk assessment, managing contingency activities.
- Communicate Best Practice/Lessons Learned Feedback.
- Analyze department and project financial data, identify issues/trends, and implement corrective action plans.
- Promote a proactive, professional culture within the Project Management department.
- Ensure the team is compliant with standard procedures and company policies.
- Lead customer meetings and escalations when required.
- Support staff recruitment, including interviews and the hiring process.
- Perform other responsibilities as assigned by senior management.
- Travel required up to 25% of the time.
Requirements
- Minimum of a Bachelor’s Degree in life sciences, project management, business administration, or a related field.
- Extensive experience in project management within the clinical research or pharmaceutical industries.
- Supervisory experience required.
- Strong leadership and organizational skills, with a proven ability to manage multiple projects and priorities effectively.
- Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.
- Strong communication and interpersonal skills, capable of engaging and influencing stakeholders at all levels.
- Having the legal right to work in the country where the role is based.
Skills
- Project Management
- Leadership
- Organizational skills
- Analytical skills
- Problem-solving
- Data-driven decision-making
- Communication skills
- Interpersonal skills
- Stakeholder engagement
- Process improvement
- Resource management
- Risk assessment
- Financial analysis
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
- Manager
Education Level
- Bachelor's Degree
- Advanced degree preferred
- PMP certification preferred
Benefits
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
About the Company
- ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
- As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
Equal Opportunity
- ICON is an equal opportunity employer.
- We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
- If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.