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About the Role
As a WellNow Patient Care Technician, you will be a vital part of the team, maintaining the connection between the front end and clinical operations. You will contribute to improving the delivery and quality of healthcare for our Urgent Care patients and be part of a supportive medical community.
Responsibilities
- Take patient history and obtain vital signs.
- Perform necessary phlebotomy for collection of laboratory samples, if certified.
- Accurately complete paperwork/computer work for lab tests.
- Perform point of care testing (strep, mono, glucose, influenza, urine pregnancy, urinalysis, blood glucose).
- Schedule and coordinate necessary records for ancillary care.
- Assist providers with exams and testing (pelvic exams, eye irrigations, ear irrigations, I & D’s, splinting/ortho-glass preparation, EKG).
- Maintain confidentiality of all patient information (HIPAA).
- Ensure equipment is in working order.
- Log laboratory procedures and process related paperwork.
- Maintain examination rooms and stock necessary medical supplies.
- Perform duties to ensure good patient flow.
- Accompany the provider to the bedside.
- Perform tasks to improve provider efficiency.
- Document provider-dictated patient history.
- Document patient medical history, physical examination findings, and procedures.
- Explain accepted and out-of-network insurances and pricing to patients.
- Greet patients and complete registration process.
- Answer and triage phone calls.
- Collect patient responsibility for visits.
- Print, scan, and fax reports.
- Clean the clinic.
- Ensure accurate completion and timely scanning of Occupational Medicine documentation.
- Complete Occupational Medicine testing (Urine Drug Screens, Breath Alcohol Testing, Hair Collection Drug Screens, DOT & Non-DOT Physicals, Vision and Audio Testing, Pulmonary Function Testing, Audiograms).
Requirements
- 6+ months of experience as a Patient Care Technician or similar role, or equivalent education/certification in a related healthcare specialty.
- Ability to identify equipment problems and correct or notify team leader.
- Ability to establish and maintain effective relationships with staff, patients, and families.
- Computer knowledge and skills, including patient registration and Electronic Medical Records (EMR).
- Ability to complete and maintain CPR certification.
- Excellent listening and note-taking skills.
- Ability to apply written instructions and standardize work practices.
- Strong communication skills, including grammatical, spelling, and verbal.
- Detail-oriented with proven ability to work effectively under conditions requiring accuracy.
- Capable of working well on a team.
- Friendly and customer service oriented.
- Ability to manage high call and patient volume.
Skills
- Phlebotomy
- Point of care testing
- EMR
- CPR certification
- Communication skills
- Customer service
Location
- New York
- Illinois
- Indiana
- Michigan
- Pennsylvania
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma or GED
- EMT Basic certification
- Medical Assistant certification (CCMA, CMA, RMA)
Salary/Compensations
- Starting at $20.00 per hour
Benefits
- Competitive salary
- Parental leave
- Continuing education opportunities
- Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
- 401(k) plan with a company match
- Free urgent care visits for you and your eligible dependents
- Scrubs provided
- Opportunities for promotional growth
- Monthly bonus based on performance and productivity
About the Company
- WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues.
- WellNow has over 150+ locations across New York, Illinois, Indiana, Michigan, Pennsylvania and we are continuing to grow!
- We are committed to offering our patients the best care by adding talented healthcare professionals.
Equal Opportunity
- WellNow is an EOE.