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About the Role
We’re looking for detail-oriented New Call/Follow Up Specialists to join our team at Cox Fleet. You’ll play a crucial role in helping us provide best-in-class service to our customers. If you’re looking to make an impact and grow your career, we want to hear from you!
Responsibilities
- Handle all inbound calls in a timely manner.
- Accurately gather and follow customer requirements during the initial call.
- Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
- Ensure accurate billing information is communicated to the service provider.
- Handle estimates promptly and accurately.
- Make outbound calls to obtain updates on open events.
- Keep customers updated on the event status and follow their instructions.
- Collaborate with the roadside dispatcher when problems arise.
- Manage time effectively to prioritize and complete tasks within deadlines.
Requirements
- High school diploma or GED and up to 2 years of experience in a related field.
- Strong customer service experience.
- A degree in related discipline or industry experience.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
- No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
- In California and Washington, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law.
Skills
- Multitasking
- Problem-solving
Location
- Remote (must live in specified city, state, or region)
- Hybrid (within 30-mile radius of 300 Commerce Dr, Cherryville, NC)
Work Type
- Remote
- Hybrid
Experience Level
- Up to 2 years of experience in a related field
Education Level
- High school diploma or GED
- Degree in related discipline
Salary/Compensations
- Hourly base pay rate is $15.10 - $22.69/hour.
- Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits
- Exceptional work-life balance
- Flexible time-off policies
- Accommodating work schedules
- Comprehensive healthcare, with multiple options for individuals and families
- Generous 401(k) retirement plans with company match
- Professional development and continuing education opportunities
- Inclusive parental leave policies
- Comprehensive fertility coverage
- Adoption assistance
- Pet insurance
- Employee discounts
- Minimum of 6.67 hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
About the Company
- Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars.
- Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.
Equal Opportunity
- Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
- Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
- EOE, including disability/vets