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About the Role

As the Manager of Sales Strategy & Operations for Sales Tooling, you will be the core DRI for DoorDash’s third-party (3P) technology ecosystem. You will play a pivotal role in executing against top company business objectives by owning the 3P portfolio of our centralized Sales tooling operation. Reporting to the Senior Manager of Sales Tooling, you will manage spend tracking and license optimization across the 3P budget, ensuring that every tool in our stack directly contributes to sales productivity and operational efficiency.

Responsibilities

Oversee the end-to-end strategy and execution of DoorDash’s 3P sales tooling portfolio.
Act as a thought partner on “build vs. buy” decisions as it relates to our 3P vs 1P stack of sales tools.
Operate and continuously improve the tooling governance process (intake, scoring, SLAs, and routing to Legal, Security, and Procurement) to eliminate redundant "shadow" procurement across lines of business.
Run structured tool evaluations, make scale or sunset recommendations to the governance council, and execute approved procurement and decommissioning.
Gather and synthesize requirements from Sales teams to shape tool selection and feature asks.
Partner with GTM Technology & Product to ensure all 3P solutions align with technical requirements and architectural standards.
Work closely with Revenue Operations to measure and report on the sales productivity impact of all tooling investments.
Act as the main point of contact for 3P sales tooling partners, holding vendors accountable to roadmaps that resolve existing challenges and implement enhancements.
Serve as the central DRI for tooling licensing, access management, and permissioning to accelerate decision-making and reduce operational friction.
Partner with Enablement to drive adoption and best practices for 3P tools across sales teams, and track adoption and sentiment.
Develop a centralized repository for tooling documentation and best practices to resolve current information silos.
Drive the evaluate, renew, and retire decisions that move us toward fewer, better tools and a 1P-first stack where possible.
Optimize and oversee tooling governance council cycles and decision calendar running, ensuring fiscal discipline and eliminating redundant "shadow" procurement.
Work closely with GTM Technology, Product, Sales Leadership, Revenue Operations, and the Sales Analytics AI pod to align technical requirements with business goals and productivity outcomes.
Analyze usage data and performance metrics to derive actionable insights, identifying trends and providing recommendations to evolve or decommission tools to maximize ROI.
Collaborate with Sales leads across all lines of business to identify friction points and implement 3P or AI-enabled solutions that accelerate the sales cycle and improve rep efficiency.
Be the key point of contact for your 3P vendors, providing structured feedback and holding them accountable to committed roadmaps and SLAs.

Requirements

A bachelor's degree in Business, Economics, Engineering, or a related field.
Experience in Sales Operations, GTM Technology, or Sales Strategy, ideally in a fast-paced tech or e-commerce environment.
Experience managing SaaS tools and vendor relationships, with exposure to renewals and contracts in partnership with Procurement and Legal.
Excellent communication and presentation skills, with the ability to distill technical tooling challenges into clear business cases for leadership and the tooling governance council.
The ability to navigate large datasets to measure tooling adoption and business impact.
Demonstrated experience in driving operational rigor and governance in a decentralized environment.
You think in systems, not just features; you treat every broken process as a build opportunity and every data gap as a use case waiting to be deployed.
You have a bias toward action, an ownership mentality, and the ability to thrive in a constantly changing environment.
You are willing to roll up your sleeves to map complex workflows, diagnose gaps, and do whatever it takes to make our tooling stack successful.
You can influence and motivate stakeholders at all levels, from technical engineers to frontline sales managers.
You independently translate high-level strategy into actionable project plans with strict attention to detail and efficiency.
6+ years in Sales Operations, GTM systems and tooling, or Sales Strategy, ideally supporting a sales tech stack; tech or marketplace experience preferred.
Demonstrated success in leading cross-functional initiatives, hitting goals, and succeeding in a complex, fast-moving environment.
Excellent analytical thinker who can deliver actionable recommendations from complex usage and productivity datasets; Salesforce and Excel experience required, SQL preferred.
Proven explorer of AI tooling to drive efficiency; experience mapping complex operational workflows and architecting AI-enabled solutions. You are comfortable using tools like Claude or ChatGPT to prototype automation that eliminates manual work and accelerates decision-making.
Expert communication and interpersonal skills, with the ability to manage multiple vendors and internal stakeholders simultaneously.
Experience with the end-to-end lifecycle of sales tools—from process discovery and technical requirement gathering through to prototype, deployment, and global enablement.
Experience with the "Modern Sales Stack"
Experience in procurement or managing large-scale SaaS budgets.
Background in process improvement methodologies (e.g., Lean, Six Sigma) or project management certifications.

Skills

Sales Operations
GTM Technology
Sales Strategy
SaaS tools management
Vendor relationship management
Procurement
Legal
Communication
Presentation skills
Data analysis
Operational rigor
Governance
Systems thinking
AI tooling
Salesforce
Excel
SQL
Process improvement
Project management

Location

United States
Illinois
Colorado
NYC
Remote

Work Type

Full-time
Remote

Experience Level

Manager
6+ years

Education Level

Bachelor's degree in Business, Economics, Engineering, or a related field

Salary/Compensations

$125,800—$185,000 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation for salaried roles
80 hours of paid sick time per year for salaried roles

About the Company

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law144.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .