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About the Role
Schulte Hospitality Group is seeking a dynamic, service-oriented Dual Night Auditor to join our team at Hyatt Place Midtown South NYC & Hyatt Herald Square. SHG is committed to a service culture where we prioritize stakeholder needs and strive to make a positive impact.
Responsibilities
- Provide the highest quality of service to the guest at all times.
- Anticipate and exceed guest expectations.
- Assign specific duties to staff for efficient operation of department.
- Assist in training new associates and cross-training existing associates.
- Assist in interviewing and hiring new associates for the department.
- Promote teamwork and associate morale.
- Treat people with respect and recognize associate successes.
- Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
- Assist Emergency Response Team as necessary.
- Know location and use of fire extinguishers.
- Monitor daily status of rooms, rates, discount rates and packages.
- Maintain current list of available rooms for walk situations.
- Coordinate blocking of rooms.
- Check printed registration cards against information on arrival report and rectify any discrepancies.
- Ensure prompt and courteous service to guests.
- Pre-register guests according to standards.
- Complete and monitor employee schedule.
- Monitor VIP arrivals.
- Notify Maintenance Department of any maintenance issues.
- Keep track of rooms to ensure accurate status and readiness for check-in.
- Hire, coach and discipline direct reports.
- Interact positively and professionally with guests to resolve issues.
- Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act.
- Promote a harassment-free work environment.
- Act as Manager on Duty as required.
- Work nights, weekends, and holidays as necessary.
- Perform various other duties as assigned to meet business objectives.
Requirements
- In-depth knowledge of hotel Front Desk operations
- Basic math skills
- Ability to communicate effectively verbally and in writing
- Strong leadership skills
- Ability to exceed expectations of guests and team members
- Excellent time management skills
Skills
- Ability to multi-task
- Team player
- Ability to exceed expectations of guests
Location
- Hyatt Place Midtown South NYC
- Hyatt Herald Square
Work Type
- Full-time
- Nights
- Weekends
- Holidays
Benefits
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan + Company Match
- Paid Parental Leave
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
About the Company
- Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry.
- We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries.
- Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
Equal Opportunity
- Schulte Hospitality Group is an Equal Opportunity Employer.