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About the Role
Provide timely, professional technical and operations support to the team in our vibrant London office on Old Street. Your enthusiasm, problem-solving skills, and tech-savviness will ensure seamless technical operations while keeping the office organised and welcoming.
Responsibilities
- Provide high-touch technical assistance to our London office teams by resolving hardware, software, network, and account issues
- Efficiently research and resolve help desk support tickets involving hardware, software, and malware
- Assist in administering Google Workspace, Slack, VPNs, and MyTutor’s backend system
- Develop and maintain clear documentation for operational processes, training, and internal resources
- Be the face of IXL and MyTutor from our Old St office: Greet guests, handle incoming deliveries, and keep our day-to-day operations brilliantly organised
- Serve as the main UK point of contact for day-to-day business needs, coordinating cross-office operations and routing key documentation to US headquarters
- Lead onboardings for new hires with office tours, day-one desk setups, and welcome support
- Act as the primary contact for building management, assisting with facility needs, health and safety protocols, and fire drills
- Run ad-hoc business errands and assist with other general office operational duties as needed
Requirements
- Bachelor’s degree required
- Hands-on experience in an IT technical support or a technical customer-facing role
- Practical, solutions-oriented mindset with a proven ability to research, diagnose, and resolve complex technical issues across hardware, software, and everyday tools (e.g., Google Workspace, Slack)
- Energetic, dependable, and positive team player who thrives on setting colleagues up for success
- Exceptional organisational skills with a high attention to detail and a proactive approach to anticipating team needs
- Ability to prioritise daily tasks efficiently and work independently in an in-office environment
- Strong written and verbal communication skills with a welcoming, customer-focused approach
- Passion for improving education through technology!
- Safeguarding is everyone’s business at MyTutor – we are committed to safeguarding the welfare of children, young people and adults, and we expect all team members to share this commitment.
- This position is subject to an Enhanced DBS Disclosure check with children's barred list check.
Skills
- Google Workspace
- Slack
- VPNs
Location
- London
Work Type
- Part-time
- In-office
Education Level
- Bachelor’s degree
About the Company
- IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products.
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
- Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal.
- We have a unique culture at IXL that fosters collaboration and the open exchange of ideas.
- We value our team and treat one another with kindness and respect.
- We approach our work with passion, tenacity, and authenticity.
- We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
Equal Opportunity
- At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work.
- IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.