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About the Role
The Manager, Technical Assistance, will support community-based organizations (CBOs) participating in the SOMOS Community Care Social Care Network (SCN) and United Way of New York City's Community Benefits Resiliency Network (CBRN). This role will lead capacity-building and technical assistance efforts to strengthen CBO performance in areas such as social determinants of health (SDOH) screening, health and benefits navigation, referral management, Medicaid reimbursement readiness, and service integration. The position is grant-funded through March 31, 2027.
Responsibilities
- Conduct structured organizational assessments to identify gaps in screening, navigation, referral management, billing readiness, and operational workflows.
- Research and stay current on Social Care Network (SCN) requirements, 1115 Medicaid Waiver implementation guidance, reimbursement models, and policy changes impacting Medicaid and SNAP beneficiaries.
- Develop and deliver train-the-trainer curricula, technical assistance tools, and implementation resources focused on SDOH screening and navigation, benefits eligibility, enrollment, and recertification, closed-loop referral management, Medicaid reimbursement readiness, and SNAP and Medicaid work requirement implementation.
- Provide hands-on technical assistance through 1:1 coaching, site visits, office hours, and small-group trainings.
- Support CBOs in designing and standardizing screening, navigation, documentation, referral, and follow-up workflows aligned with Social Care Network requirements.
- Provide technical assistance on the effective use of platforms such as FindHelp, UNO, and other referral or care coordination systems.
- Support CBOs in strengthening documentation, data collection, and workflow alignment for Medicaid reimbursement and future claims submission.
- Facilitate billing readiness workshops, peer learning sessions, and troubleshooting support related to reimbursement processes.
- Guide partner organizations in effectively utilizing capacity-building resources, including staffing, technology, training, and operational supports.
- Support onboarding and engagement of new CBO partners.
- Collaborate with UWNYC's Health Equity, Food Benefits Access, Public Policy, and Community Engagement teams to align strategies and identify opportunities.
- Support implementation of UWNYC's Community Benefits Resiliency Initiative, helping partners prepare for Medicaid and SNAP policy changes and work requirements.
- Translate complex federal and state policy developments into practical guidance, tools, and training materials.
- Support outreach and education efforts to prevent avoidable coverage loss and improve beneficiary awareness of enrollment, recertification, and compliance requirements.
- Assist with planning and facilitation of stakeholder convenings, trainings, and learning collaboratives.
- Build and maintain strong relationships with CBO partners, serving as a trusted advisor.
- Facilitate peer learning and communities of practice.
- Partner closely with SOMOS Community Care, healthcare providers, government agencies, and community stakeholders.
- Provide regular updates on partner progress, challenges, technical assistance needs, and opportunities for improvement.
Requirements
- Bachelor’s degree in public health, public administration, social work, or a related field with a minimum of 3 years of relevant work experience in community-based health, human services, or public sector programs, OR a Master’s degree with a minimum of 2 years work experience.
- 5 years of experience preferred.
- Demonstrated experience with benefits navigation, Medicaid, and/or SNAP enrollment, recertification, or certified application counselor workflows strongly preferred.
- Experience supporting Medicaid reimbursement, value-based care, Social Care Networks, care coordination, community health worker programs, or health-related social needs initiatives strongly preferred.
- Experience delivering hands-on training and technical assistance to community-based organizations or frontline staff.
- Strong ability to translate complex policy changes into clear, actionable guidance.
- Experience supporting service delivery integration.
- Demonstrated ability to build and manage relationships with diverse stakeholders.
- Excellent communication and facilitation skills.
- Strong project management and execution skills.
- Knowledge of health equity principles, social determinants of health, and the New York City social care landscape; familiarity with the 1115 Waiver and Social Care Networks preferred.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Experience with case management or referral platforms (e.g., FindHelp, UniteUs) a plus.
- Willingness to travel regularly across the five boroughs.
Skills
- Benefits navigation
- Medicaid enrollment
- SNAP enrollment
- Medicaid reimbursement
- Value-based care
- Social Care Networks
- Care coordination
- Community health worker programs
- Health-related social needs initiatives
- Training delivery
- Technical assistance
- Policy translation
- Service delivery integration
- Relationship management
- Communication
- Facilitation
- Project management
- Health equity principles
- Social determinants of health
- New York City social care landscape
- 1115 Waiver
- Social Care Networks
- Microsoft Office (Word, Excel, PowerPoint)
- Case management platforms
- Referral platforms
- Strategic Relationship Building
- Collaboration
- Analytical skills
- Data skills
- Evaluation Planning
- Effective & Engaging Communicator
- Network Oriented
- Cultural Competency
Location
- New York City
Work Type
- Hybrid
- In-Person
Experience Level
- 3 years of relevant work experience (Bachelor's degree)
- 2 years of work experience (Master's degree)
- 5 years of experience preferred
Education Level
- Bachelor’s degree in public health, public administration, social work, or a related field
- Master’s degree
Benefits
- Comprehensive Health Coverage – Medical, dental, and vision plans
- Retirement Savings – 401(k) plan with employer contributions
- Paid Time Off – Up to 25 days annually, in addition to holidays
- Hybrid Work Schedule
- Summer Fridays
- Tuition Assistance
- Professional Development
- Wellness & Gym Reimbursement
About the Company
- United Way of New York City (UWNYC) works with a coalition of trusted partners to unite community power with citywide possibility.
- Together, we meet today’s most urgent needs while building transformative solutions for tomorrow — striving for health, opportunity, and prosperity for every New Yorker in every neighborhood.
- Part of the United Way Worldwide system, one of the world’s most recognized charitable brands, we believe that New Yorkers deserve to thrive where they live and envision a future where all New Yorkers have the resources they need to live long, healthy lives in flourishing and resilient neighborhoods.
- We strive to model our values in all our relationships, both internal and external: Collaboration, Compassion, Integrity, Accountability, and Superior Performance.
Equal Opportunity
- United Way of New York City is an Equal Employment Opportunity Employer