Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Senior Manager, Strategic Operations role.
Rezi rewrites your resume against United Way of New York City's job description. Free.
Tailor your resume to this Senior Manager, Strategic Operations role.
Rezi rewrites your resume against United Way of New York City's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Manager, Strategic Operations posting at United Way of New York City — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Manager, Strategic Operations posting at United Way of New York City — free, in seconds.
About the Role
The Senior Manager, Strategic Operations, Health Equity serves as the operational backbone of the Health Equity department, leading systems, processes, and portfolio management functions to enable effective execution across a growing portfolio of initiatives. This role strengthens departmental operations, project management, cross-functional coordination, performance tracking, and organizational infrastructure. The Senior Manager also represents Health Equity on the Community Impact Project Management Office, advancing enterprise-wide strategic initiatives, executive reporting, and cross-department collaboration.
Responsibilities
- Lead the operational execution of the Health Equity portfolio by developing, implementing, and continuously improving systems, processes, and project management practices.
- Develop and maintain departmental workplans, portfolio management tools, implementation roadmaps, and project management frameworks.
- Establish and maintain dashboards tracking project milestones, deliverables, KPIs, implementation progress, risks, dependencies, and resource needs.
- Facilitate quarterly portfolio reviews, implementation planning sessions, and project status meetings.
- Monitor implementation progress across multiple initiatives, proactively identifying operational risks, capacity constraints, and opportunities for improvement.
- Design, implement, and continuously improve departmental operating procedures, SOPs, templates, toolkits, playbooks, and knowledge management resources.
- Develop and maintain departmental planning calendars, reporting cadences, and operational workflows.
- Support the development of organizational systems and operational infrastructure that improve collaboration, communication, efficiency, and scalability.
- Identify opportunities to streamline workflows, reduce administrative burden, and strengthen operational effectiveness.
- Serve as the primary operational liaison between the Health Equity team and key internal partners.
- Coordinate cross-functional planning, implementation, and communication efforts.
- Prepare executive dashboards, presentations, briefing materials, status reports, and other decision-support tools for senior leadership.
- Coordinate departmental planning meetings, retreats, leadership work sessions, and follow-up activities.
- Support the operational coordination of strategic funding opportunities by maintaining proposal development timelines, coordinating internal review processes, and facilitating collaboration.
- Maintain centralized systems to track grant proposals, reporting deadlines, stewardship activities, funder deliverables, and key milestones.
- Support implementation planning and operational coordination for strategic initiatives.
- Represent the Health Equity department on the Community Impact Project Management Office (PMO).
- Lead assigned PMO workstreams, including advancing cross-cutting Community Impact strategy and supporting implementation of Community Impact Planning Process (CIPP) Board priorities.
- Develop and maintain implementation plans, executive dashboards, decision logs, and project tracking tools supporting Community Impact leadership.
- Coordinate follow-up on enterprise-wide strategic initiatives, ensuring accountability for action items, milestones, and implementation commitments.
- Partner with PMO colleagues to strengthen organizational planning processes, portfolio governance, performance reporting, and systems integration.
Requirements
- Bachelor's degree in public administration, public health, business administration, nonprofit management, organizational leadership, healthcare administration, or a related field required.
- Minimum of 4 years of progressively responsible experience in strategy, operations, project management, organizational effectiveness, healthcare, public health, nonprofit management, or a related field.
- Demonstrated experience leading complex, cross-functional projects and strategic initiatives from planning through implementation, while managing multiple priorities in a fast-paced environment.
- Experience developing and implementing operational systems, project management frameworks, standard operating procedures, and organizational processes.
- Strong project and portfolio management skills, with demonstrated ability to manage multiple concurrent initiatives, establish priorities, monitor implementation progress, identify risks, and drive projects to successful completion.
- Experience coordinating cross-functional teams and building collaborative relationships across diverse stakeholders.
- Demonstrated ability to analyze complex information, identify operational challenges, develop practical solutions, and recommend process improvements.
- Experience developing executive presentations, dashboards, reports, briefing materials, and other decision-support tools for senior leadership.
- Excellent written, verbal, and interpersonal communication skills.
- Strong organizational, analytical, and problem-solving skills, with exceptional attention to detail.
- Ability to exercise sound judgment, maintain confidentiality, and work independently while effectively managing multiple stakeholders and competing priorities.
Skills
- Project management
- Portfolio management
- Operational systems development
- Process improvement
- Cross-functional coordination
- Data analysis
- Executive presentation development
- Microsoft Office Suite (Excel, PowerPoint)
- Project management platforms (e.g., Asana, Monday.com, Smartsheet, Airtable, Microsoft Planner)
- Dashboarding tools
- Collaboration platforms
- Health equity principles
- Social determinants of health
- Community-based health and human services systems
- New York City's healthcare and social services landscape (preferred)
- Strategic planning (preferred)
- Organizational development (preferred)
- Performance management (preferred)
- Monitoring and evaluation (preferred)
- Grant implementation (preferred)
- Continuous quality improvement (preferred)
Location
- New York City
Work Type
- Hybrid/In-Person
Experience Level
- Minimum of 4 years of experience
- Senior level
Education Level
- Bachelor's degree required
- Master's degree preferred
About the Company
- United Way of New York City (UWNYC) works with a coalition of trusted partners to unite community power with citywide possibility.
- UWNYC meets today’s most urgent needs while building transformative solutions for tomorrow — striving for health, opportunity, and prosperity for every New Yorker in every neighborhood.
- Part of the United Way Worldwide system, one of the world’s most recognized charitable brands.
- UWNYC believes that New Yorkers deserve to thrive where they live and envisions a future where all New Yorkers have the resources they need to live long, healthy lives in flourishing and resilient neighborhoods.
- UWNYC strives to model its values in all its relationships: Collaboration, Compassion, Integrity, Accountability, and Superior Performance.
Equal Opportunity
- United Way of New York City is an Equal Employment Opportunity Employer