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About the Role
This role is in a Community Health clinical site setting, supporting Physicians, Nurse Practitioners, and Nurses while providing patient care and administrative duties to a diverse and vulnerable population.
Responsibilities
- Provide full-cycle appointment management for clinic site to optimize clinic patient hours.
- Document all services in eClinical Works (EMR) system.
- Manage all front office tasks including basic intake and collection of patient demographics, insurance information, privacy practice forms, its collection and management, faxing, and filing.
- Referral coordination with patient contact for date of appointment.
- Insurance verification on all patients requesting a visit.
- Ensure all registration information is completed and updated accurately at the time of each appointment.
- Responsible for printing pre-visit planning in preparation for huddle.
- Follow all Federal, State and City regulations and guidelines regarding to medical clinic operations.
- Responsible for understanding CFH’s Medical Clinic Policy and Procedures.
- Assist in taking medical histories, vital signs, recording height and weight at Nurse Manager/Provider request.
- Performs phlebotomy and collects lab specimens, as requested, using appropriate protocols, such as infection control.
- Logs information into EMR/vendor system, labels, and routes lab specimens according to standard procedure.
- Ensures that results are received on all lab specimens submitted.
- Maintains order and cleanliness of examination rooms.
- Ensures medical supplies are maintained and reordered.
- Disposes of expired supplies according to procedures.
- Performs equipment checks and completes required logs.
- Liaise with laboratory and pharmacies as directed by provider and Nurse Manager.
- Performs monthly NYSDOH Article 28 policy walkthroughs.
- Submits work orders as indicated upon completion of Article 28 walkthrough.
- Assist with change of simple dressings, check urine for glucose and ketones and other tests as directed by Nurse Managers and provider staff.
- Perform EKG exams.
- Point-of-care testing as directed by the provider.
- Perform all required point of care proficiency tests.
- Perform lot specific Quality Assurance checks and log all results on all point of care testing.
- Report issues or challenges to provider(s), Nurse Managers and Director of Practice Management.
Requirements
- High School Diploma required.
- Ability to communicate effectively with multicultural and language-deficit patients.
- Effective interpersonal and communication skills.
- Excellent telephone etiquette.
Skills
- Medical Assistant
- Basic Life Support Certificate
- Proficiency in Microsoft Outlook, Excel, and Word
- Bilingual-Spanish preferred
- Experience using eClinical is a Plus!
Experience Level
- 1-2 Years of experience as MA with medical office experience preferred.
Education Level
- AA degree preferred
- High School Diploma required
- Medical Assistant
- Basic Life Support Certificate required.
Salary/Compensations
- $25.46