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About the Role
As a Retail Sales Consultant, you will be part of one of the largest sales channels in the company, reshaping the way people connect. Your dynamic personality will forge powerful connections with customers, exceed sales targets, and deliver an unparalleled partner and customer experience. You will leverage your individualistic personality to become an in-store brand ambassador focusing on selling industry-leading connectivity solutions while creating lifelong customers by delivering an exceptional customer service experience. Our culture of excellence provides a pathway to success with support for personal and professional growth, cultivating the skills needed to achieve sales targets and become a successful earner in Optimum’s lucrative compensation plan.
Responsibilities
- Act as the first point of contact for customers, creating a positive and welcoming environment.
- Engage with customers, listen to their needs, and provide personalized guidance on products and services.
- Educate customers about different options and recommend solutions based on their specific needs.
- Assist customers with billing and service-related questions, ensuring clear understanding of their accounts.
- Process payments, exchanges, and equipment issues efficiently and accurately.
- Troubleshoot technical problems and provide solutions to ensure customer satisfaction and loyalty.
- Embody the Optimum brand, demonstrating professionalism, integrity, and enthusiasm.
- Represent company values and create a lasting impression that reflects positively on the brand.
- Work closely with colleagues to ensure an exceptional customer experience.
- Share knowledge, assist with complex inquiries, and provide backup support.
- Foster a supportive and collaborative team environment.
Requirements
- High school diploma or equivalent is necessary.
- A minimum of one year of retail selling experience.
- Effective communication, negotiation, and problem-solving skills.
- Self-motivator with a knack for working independently.
- Proficient computer and technical skills.
- For some locations, the ability to travel to other stores within 35 miles may be required.
- Ability to work full time and weekends as necessary.
- Physical Abilities: Standing for prolonged periods; must be able to lift and carry up to 50 lbs.
Skills
- Communication skills
- Negotiation skills
- Problem-solving skills
- Computer proficiency
- Technical proficiency
- Bi-Lingual preferred
Location
- Various locations (travel may be required for some)
Work Type
- Full time
- Retail
Experience Level
- Minimum of one year of retail selling experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $33,696.00 - $55,357.00 / year
About the Company
- Optimum is a leader in the fast-paced world of connectivity, empowering lives, fueling businesses, and driving innovation.
- Connectivity is now longer a luxury, but a necessity.
- A career at Optimum means enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions.
- Our successes are powered by our product, a commitment to our people and culture, and community connections.
- Our culture of excellence provides a pathway to success.
- Our Guiding Principles are: Do What’s Right, Drive One Optimum, and Make It Happen.
- We build trust, create real community, and embrace new ways of thinking.
- Employees are empowered to do the right thing for customers and co-workers.
- Learning never stops.
- We are committed to recruiting, hiring and promoting qualified people of all backgrounds.
- The Company collects personal information about its applicants for employment for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
- Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.
Equal Opportunity
- We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.