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About the Role
The Surgical Account Manager (SAM) is a strategic sales professional responsible for driving growth and customer engagement across assigned accounts. This role focuses on the promotion and sale of Bausch + Lomb’s surgical device portfolio, including intraocular lenses, viscoelastic solutions, capital equipment, disposables, accessories, and standalone technologies. The SAM serves as the primary point of contact for ophthalmic surgeons and surgical staff, delivering clinical expertise, product education, and exceptional customer service.
Responsibilities
- Achieve and exceed territory sales objectives through strategic sales activities, including product demonstrations, evaluations, proposals, and in-services.
- Generate leads, develop sales proposals, and manage product demo evaluations and post-sale equipment in-services.
- Protect and grow core consumable business through equipment conversions and product/service/technology innovation.
- Conduct competitive market analysis to identify new business opportunities and respond to market dynamics.
- Serve as the primary liaison for assigned accounts, including hospitals, ASCs, teaching institutions, managed care organizations, and buying groups.
- Build and maintain relationships with key opinion leaders, high-volume users, and decision-makers.
- Coordinate surgical evaluations and be present during procedures to provide technical support and answer questions.
- Educate surgeons and OR staff on the proper use and benefits of Bausch + Lomb technologies.
- Deliver value by helping customers fully utilize the capabilities of advanced platforms such as Stellaris.
- Work closely with regional team members, including Surgical Device Managers and other B+L representatives, to ensure cohesive sales strategies and customer support.
- Maintain accurate records of customer interactions, sales activities, product evaluations, and demos using Salesforce CRM.
- Manage territory expenses, sample accounts, and consignments in accordance with company policies.
- Complete all administrative tasks and training requirements as outlined by company standards.
Requirements
- Bachelor’s Degree or equivalent experience (High School +10 yrs; Associate +6 yrs).
- Minimum 3 years of successful outside sales experience, preferably in ophthalmic, medical device, or surgical sales.
- Prior experience in surgical environments is preferred.
- Strong organizational, interpersonal, and communication skills.
- Ability to work independently in a remote field-based role.
- Proficiency in Microsoft Office and CRM platforms (Salesforce preferred).
- Strong financial acumen and analytical ability.
- Valid driver’s license with a clean driving record.
- Candidates must reside within the territory or within a reasonable commuting distance—by company vehicle—to the territory’s workload center.
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Skills
- Sales
- Product Demonstrations
- Product Evaluations
- Sales Proposals
- In-services
- Market Analysis
- Relationship Building
- Key Opinion Leader Engagement
- Technical Support
- Product Education
- CRM (Salesforce preferred)
- Microsoft Office
- Financial Acumen
- Analytical Ability
Location
- Remote
- Field-based
Work Type
- Remote
- Field-based
- Full-time
Experience Level
- Minimum 3 years of successful outside sales experience
- Bachelor’s Degree or equivalent experience (High School +10 yrs; Associate +6 yrs)
Education Level
- Bachelor’s Degree or equivalent experience
Salary/Compensations
- $90,000.00 - $110,000.00
Benefits
- Short-term and/or long-term incentives
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) plan and company match
- Tuition reimbursement program (select degrees)
- Company holidays
- Well-being benefits
- Sick time
- Floating holidays
- Paid vacation
About the Company
- Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life.
- Our mission is simple, yet powerful: helping you see better, to live better.
- Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives.
- Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history.
- We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe.
- We have long been associated with many of the significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.