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About the Role

The Assistant Vice President (AVP), Quality Improvement & Performance Management is the operational leader who runs Heartshare's enterprise quality improvement and performance measurement engine. This role translates strategy into day-to-day execution, coordinating performance reviews, driving QI methodology, overseeing outcome measurement, and ensuring programs have the tools and coaching to act on data. This is a hands-on, technically fluent role expected to work directly in Power BI, Microsoft Fabric/Copilot, and Power Automate.

Responsibilities

Implement and maintain the agency's performance management framework, including the manager/program scorecard cadence.
Coordinate and facilitate enterprise performance review meetings with program and operational leaders.
Ensure performance measures, scorecards, and reporting expectations are applied consistently across service lines.
Monitor performance trends and flag areas requiring follow-up, intervention, or improvement planning.
Track progress against strategic plan metrics and established performance targets.
Own agency-wide QI methodology (e.g., PDSA, root cause analysis) and its consistent application across programs.
Lead cross-functional improvement projects from problem definition through measurable, sustained results.
Support departments directly with root cause analysis and improvement implementation.
Evaluate the effectiveness of improvement initiatives and course-correct when outcomes stall.
Oversee program outcome measurement, including standardized evaluation tools and methodologies.
Coordinate outcome reviews with program and leadership teams; translate findings into QI planning.
Identify trends and improvement opportunities from evaluation data, distinguishing genuine outcomes from output metrics.
Build, maintain, and troubleshoot Power BI dashboards and scorecards directly.
Identify and prototype Power Automate workflows that reduce manual reporting and data collection burden.
Use Microsoft Copilot and other DAIGI-approved AI tools to accelerate report drafting, note synthesis, and analysis.
Surface automation and AI opportunities to the SVP/DAIGI for governance review; lead implementation once approved.
Ensure every dashboard, scorecard, and automated report meets Heartshare's AI Acceptable Use Policy and PHI/PII handling standards.
Collaborate with Compliance on audit findings, corrective action trends, incident reviews, and quality-related risks.
Incorporate compliance findings into proactive QI planning.
Identify systemic issues that require cross-functional intervention beyond a single program.
Build organizational capacity in QI, performance measurement, and data/AI literacy.
Develop training resources, job aids, and coaching staff and program leaders on scorecards, dashboards, and AI-assisted workflows.
Facilitate cross-program sharing of successful improvement practices.
Directly supervise, coach, and develop the Director of QI and QI analytics staff.
Set departmental goals, priorities, and work plans; monitor team performance and completion of improvement initiatives.
Foster collaboration across ODI's Governance, Foundation, and Process layers.
Prepare performance analyses, quality reports, and outcome summaries for SVP and executive-level use.
Draft executive-level dashboards, scorecards, and briefing materials in partnership with Analytics, for SVP review before executive or Board distribution.
Supply performance and evaluation data that informs strategic plan updates and metric finalization with executive owners.

Requirements

Master's degree in Public Health, Social Work, Healthcare Administration, Public Administration, Human Services, Organizational Leadership, Data Analytics, Business Administration, or a related field.
Equivalent combination of education and directly relevant experience will be considered.
Minimum 6–8 years of progressive experience in quality improvement, performance management, program evaluation, healthcare, or human services.
Minimum 3–5 years of supervisory experience.
Demonstrated, hands-on experience building Power BI dashboards or equivalent BI tooling.
Experience facilitating performance reviews and structured improvement initiatives.
Experience with, or strong demonstrated aptitude for, AI-assisted productivity tools and workflow automation.
Advanced knowledge of Continuous Quality Improvement methodologies and enterprise performance management.
Strong understanding of program evaluation, outcome measurement, and the difference between compliance review and proactive QI.
Ability to facilitate improvement initiatives and lead change management with program leaders who may be new to data-driven practice.
Strong facilitation, coaching, and relationship-building skills; ability to influence without direct authority.
Excellent written and verbal communication, including translating technical findings for non-technical audiences.
Strong project management skills; able to run multiple improvement initiatives and dashboard builds concurrently.
Working knowledge of the regulatory frameworks relevant to Heartshare's service lines (OPWDD/DQI, OCFS, ACS, OMH, COA/Social Current).
Understanding of HIPAA, FERPA, and PHI/PII handling requirements as they apply to reporting and AI use.
Constantly required to exchange accurate information.
Constantly operates a computer and other office tools.
Frequently required to stand.
Occasionally moves about inside a building or residential setting.
Must be able to lift or move up to 25 pounds.
Occasionally travel to other agency sites.

Skills

Power BI
Microsoft Fabric
Microsoft Copilot
Power Automate
Microsoft 365
SharePoint
Lists
Planner
Teams
Excel
Data Literacy
Continuous Quality Improvement (QI)
Enterprise Performance Management
Program Evaluation
Outcome Measurement
Change Management
Facilitation
Coaching
Relationship-building
Project Management
HIPAA
FERPA
PHI/PII Handling
Direct Lake mode
Microsoft Fabric lakehouse
OneLake
Semantic models
Generative AI
Workflow automation
AI governance framework
Data model reading
Root cause analysis
PDSA

Location

HeartShare, 330 Jay Street 29th Fl, Brooklyn, NY, 11201

Work Type

Full-Time

Experience Level

6-8 years in quality improvement, performance management, program evaluation, healthcare, or human services
3-5 years supervisory experience

Education Level

Bachelors Degree or Equivalent
Master's degree in Public Health, Social Work, Healthcare Administration, Public Administration, Human Services, Organizational Leadership, Data Analytics, Business Administration, or a related field.

Salary/Compensations

$100,500.00 - $100,500.00

Benefits

Rewarding Work in a team environment.
Paid vacation, sick, personal days, and holidays.
403(B) retirement plans with employer contribution.
Health, dental, vision and life insurance.
Employee Assistance Program (EAP).
Flexible spending account (Dependent Care, Medical, Parking, and Transit).
Employee Appreciation Programs and Events.
Tuition Assistance Program.
Professional Development opportunities.
Wellhub Discount
Verizon Wireless Discount.
BJs Membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

About the Company

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.
HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.

Equal Opportunity

HeartShare is an Equal Opportunity Employer (EOE).
If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.