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About the Role

The HR Business Partner provides HR generalist support to a large population of hourly employees and business leaders, bringing expertise in leadership development, employee experience, and operational excellence. This role partners with business leaders to deliver HR initiatives focused on talent management, employee engagement, and internal customer service, leveraging data-driven insights and HR metrics to drive business impact. The role may also involve leading entry-level HR employees and owning projects that enhance the employee experience.

Responsibilities

Improve site effectiveness by identifying systemic patterns, addressing root causes, and making high-judgment decisions that align with policy intent while minimizing risk.
Establish and implement mechanisms that ensure consistent, fair application of policies while maintaining compliance with evolving regulations.
Use data analytics to identify emerging trends, predict future challenges, and implement proactive solutions at the site level.
Turn insights into practical initiatives that drive measurable improvements in employee experience and business performance.
Execute and monitor employee engagement strategies and recognition programs.
Maintain meaningful floor presence to gather insights, identify early signs of disengagement, and partner with leaders to drive targeted improvements.
Coach Business Leaders on effective people management practices, including performance feedback, team development, and complex employee relations matters.
Support leaders in building inclusive, high-performing teams.
Partner with leaders to ensure equitable talent practices across selection, development, and advancement decisions.
Champion initiatives that create an inclusive environment where all employees can thrive.
Drive adoption of HR technology solutions, AI, and self-service tools, ensuring effective utilization while maintaining focus on high-touch service delivery in critical moments.
Identify opportunities to enhance user experience and process efficiency.

Requirements

Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
2+ years of human resources or equivalent (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing) experience
Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management
Master's Degree or MBA
Experience supporting operational environments (manufacturing, distribution, or similar)
Ability to effectively train, guide, and support others in the use of various HR technologies and digital platforms, with a focus on increasing user adoption and enhancing end-user experience
Demonstrated ability to build effective partnerships with business leaders
Experience handling employee relations matters and conducting workplace investigations
Strong coaching and influencing skills with ability to guide leaders through complex situations
Experience supporting employee engagement and development initiatives with measurable impacts on employee retention or satisfaction

Skills

Leadership development
Employee experience
Operational excellence
Talent management
Employee engagement
Internal customer service
Data-driven insights
HR metrics
Data analytics
Performance management
Cultural initiatives
Business acumen
HR technology solutions
AI
Self-service tools
Coaching
Influencing skills
Employee relations
Workplace investigations
Change initiatives

Location

USA, NY, Bath
USA, NY, Conklin
USA, NY, Frankfort

Work Type

Onsite
50% travel

Experience Level

2+ years of human resources or equivalent experience
2+ years of Amazon (blue badge/FTE) experience

Education Level

Bachelor's degree
Master's Degree or MBA

Salary/Compensations

67,600.00 - 118,400.00 USD annually

Benefits

Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave

About the Company

Our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture.
Rural, Super Rural (RSR) executes delivery of packages in rural communities across North America.
As part of the larger Last Mile organization, this business enhances the customer experience in communities where Amazon’s fulfilment centers and larger delivery organizations haven’t been able to serve at a comparable speed.
As we grow stronger as Amazon’s emerging business in new locations throughout the US, our team is seeking multi-site HR leaders (known as People, Experience and Technology) that drive, based on role leveling, strategic and tactical leadership direction; providing internal customer support, and driving HR functional excellence across their assigned locations.
RSR PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.
This role will support RSRs Chesapeake region, with multiple sites in VA.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.