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About the Role
Abby Care is seeking a Senior IT Systems Administrator to support operations across multiple states and offshore teams. This role will own the identity, endpoint, and access foundation, shaping the compliance foundation and tooling stack as the company scales.
Responsibilities
- Administer Okta lifecycle management (SSO, SAML/OIDC/SCIM, MFA, conditional access) enforcing least-privilege access.
- Manage RBAC policies and identity resources as code using Terraform and CI/CD pipelines.
- Lead access certifications and remediation in partnership with Security for compliance (SOC 2, ISO 27001).
- Manage the macOS fleet via JAMF Pro, overseeing zero-touch deployment (ADE), patch management, and security compliance.
- Deploy and maintain SentinelOne agents, triaging alerts, enforcing ransomware protection, and handling threat remediation.
- Administer Google Workspace (user lifecycle, DLP, Vault, security policies) and integrate with core identity and endpoint tools.
- Serve as Tier 2/3 escalation support, driving IT automation via scripting/APIs and managing hardware and SaaS inventories.
Requirements
- 6+ years of experience in IT systems administration or a related role
- Associate’s or Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field, or equivalent practical experience
- Hands-on administration experience with Okta (or a similar IdP) and a strong grasp of core IAM standards (SSO, MFA, SCIM, SAML/OIDC)
- Proven track record managing macOS fleets in an enterprise setting using JAMF (or similar MDM), SentinelOne (or similar EDR/XDR), and Google Workspace
- Core understanding of networking fundamentals (DNS, DHCP, VPN) and technical troubleshooting
- Strong technical documentation habits and the ability to independently prioritize and manage multiple tickets and projects
- Practical scripting experience (Bash, Python, or Google Apps Script) to automate routine workflows and integrations
- Exposure to Windows endpoint management (Intune) and administration of modern SaaS tools (Slack, Zoom)
- Experience supporting audit preparation and security controls for SOC 2, ISO 27001, or HIPAA
- Relevant credentials such as Okta Certified Administrator, JAMF Certified Admin, or CompTIA Security+
Skills
- Okta
- JAMF
- Google Workspace
- SentinelOne
- Identity Governance & Access
- Endpoint Management & Security
- SSO
- SAML/OIDC/SCIM
- MFA
- RBAC
- Terraform
- CI/CD pipelines
- macOS fleet management
- Zero-touch deployment (ADE)
- Patch management
- Security compliance
- EDR/XDR
- Ransomware protection
- Threat remediation
- DLP
- Vault
- IT automation
- Scripting (Bash, Python, Google Apps Script)
- Networking fundamentals (DNS, DHCP, VPN)
- Technical troubleshooting
- Windows endpoint management (Intune)
- SaaS tools administration (Slack, Zoom)
- Audit preparation
- SOC 2
- ISO 27001
- HIPAA
Location
- San Francisco, CA
Work Type
- Full-Time
- Hybrid
Experience Level
- 6+ years of experience in IT systems administration or a related role
Education Level
- Associate’s or Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field, or equivalent practical experience
Benefits
- Competitive compensation packages
- Comprehensive health coverage (medical, dental, vision)
- PPO with $0 deductible
- Company-funded HSA
- Employer-paid life and disability insurance
- Generous paid time off
- 10 paid company holidays
- Financial savings benefits (HSA contributions, optional FSA, commuter benefits)
- Full coverage of all 401(k) account fees
- Paid parental leave (up to 10 weeks)
About the Company
- Abby Care is building the leading AI-native platform for family-led care.
- America is facing a growing care crisis with millions needing care at home.
- Over 50 million family caregivers support loved ones without adequate tools, training, or recognition.
- Abby Care believes families are the largest untapped caregiving workforce and technology can help them deliver better care.
- The platform combines clinical oversight with AI to train, enable, and support family caregivers.
- Abby Care's platform helps health plans and government partners understand, verify, and improve care in the home.
- The company expands access to care, reduces reliance on higher-cost settings, and ensures public dollars are spent effectively.
- Abby Care partners with leading health plans, providers, and community organizations and is backed by top VCs.
- The company envisions a future where family-led care is a core part of the healthcare system.
Equal Opportunity
- Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact talent@abbycare.org.