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About the Role
This position supports Sales Representatives or Account Management personnel in prospecting, acquiring, or renewing business. Duties may include building customer relationships, resolving customer issues, preparing reports, participating in enrollment meetings, gathering RFP information, preparing new accounts or renewals, and traveling to customer sites.
Responsibilities
- Support Sales or Account Management personnel to assist in prospecting, acquiring or renewing business.
- Research inquiries received from customers, Brokers, or company representatives.
- Receive, track, and respond to client or stakeholder inquiries, ensuring timely response and accurate information.
- Partner with internal teams to research issues, investigate solutions, and coordinate internal projects for account level changes.
- Gather data, create and/or maintain internal databases.
- Coordinate and lead internal & external meetings.
- Participate in enrollment meetings and prepare materials for enrollment sessions.
- Prepare documentation for prospective or existing customers.
- Review forms received for accuracy and completeness.
- Develop relationships with internal partners and external brokers & clients.
- May include some travel.
- Communicate and interact effectively and professionally with co-workers, management, customers, etc.
- Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
- Maintain complete confidentiality of company business.
- Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
Requirements
- Bachelor’s degree and 2 years’ experience as a health care / ancillary product management in a marketing service representative role OR 6 years’ experience combination of sales/marketing/health/ancillary insurance experience involving processing and coordination of services for health care clients.
- Must have General Lines Agent – Life, Health State insurance License within required time frame per state regulations.
- Organizational and decision making skills.
- Written and verbal communications skills including telephone skills.
- Ability to interact professionally with both internal and external contacts.
- PC experience in Microsoft Excel, Word, PowerPoint and Access.
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Access
Experience Level
- 2 years experience
- 6 years experience
Education Level
- Bachelor’s degree
Salary/Compensations
- $41,700.00 - $92,800.00
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives
- Annual incentive bonus plan
About the Company
- HCSC is an organization committed to offering meaningful benefits to employees to support their life outside of work.
- Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
Equal Opportunity
- We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.