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About the Role

The Product Adoption Content and Education team develops and delivers content for customers to install, manage, and configure HPE Networking’s products and solutions. This role involves creating customer-focused and managing certification content, including concepts, examples, tasks, and hands-on activities for HPE Networking’s cloud services, automation, and networking products.

Responsibilities

Plan, schedule, staff, and actively participate in written certification development workshops.
Plan, schedule, staff, and actively participate in expert-level (E-level) certification workshops.
Maintain and manage a network of Subject Matter Experts (SMEs) based on technical expertise and specialization.
Communicate certification program objectives, processes, and requirements across the organization.
Evaluate and recommend new certification exams, specializations, and learning paths as emerging technologies are introduced.
Create, review, and maintain certification exam blueprints to ensure objectives and topics are accurately represented prior to workshop development.
Leverage AI-assisted tools to generate portions of exam content for upcoming certification workshops.
Review, validate, and consolidate existing exam items into a reusable practice item bank.
Edit, update, and enhance exam items to develop and maintain practice exams.
Convert workshop outputs into functional exam environments and validate all individual tasks to ensure known-good configurations.
Work with lab engineering teams to design, build, maintain, and validate master topologies used for expert-level certification exams.
Build and maintain exam forms and topology files for online delivery.
Troubleshoot and validate issues within expert-level exam delivery environments during candidate testing.
Review candidate and lab team feedback regarding expert-level study guides, labs, and supporting materials.
Evaluate technical exam feedback and propose detailed corrective actions and improvements.
Review certification exam performance data to identify content updates, revisions, and security enhancements.
Work with operations teams to ensure exams are fully prepared and validated for delivery.
Coordinate with operations teams to publish and communicate updates related to new or revised exams.
Assist in maintaining exam integrity, accuracy, and alignment with current technologies and job roles.
Partner with contractors and internal stakeholders to develop self-study bundles, lab content, and courseware materials.
Manage project activities associated with learning content development and delivery.
Provide guidance and recommendations to certification candidates regarding learning paths, certification tracks, and exam selection.
Explain and discuss the technical content, objectives, and value of certification exams with internal and external stakeholders.
Attend company events and testing activities to support candidate registration and certification operations.

Requirements

5+ years of experience producing technical content.
Ability to research complex technical concepts (independently and collaboratively).
Strong problem-solving skills; ability to make progress with less-than-complete information.
Excellent communication and collaboration skills.
Ability to utilize AI tools to scale the creation of content, retaining high quality output.
Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services.

Skills

Certification Strategy
Exam Development
Technical Validation
Lab Design & Automation
SME Management
Quality Assurance
Operations Coordination
Project Management
Candidate Enablement
Certification Program Governance
HPE Aruba Networking
HPE Juniper Networking
Networking industry expert-level certifications

Location

Remote

Work Type

Remote/Teleworker

Experience Level

Master

Education Level

BA/BS in Technical Writing, English, Computer Science, or related degree/networking certification or comparable experience.

Salary/Compensations

USD 120,000 - 243,000 in California

Benefits

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

About the Company

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate what’s next.
We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you.
Open up opportunities with HPE.

Equal Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.
We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.