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About the Role
HSS is a leading hospital for orthopedics and rheumatology, recognized by U.S. News & World Report and a recipient of the Magnet Award for Nursing Excellence. We offer an innovative, supportive, and inclusive environment for professionals at all career stages.
Responsibilities
- Manage escalated insurance and financial clearance issues, including denied claims and complex benefit coordination.
- Provide advanced financial counseling to patients and families, including cost estimates, payment plan arrangements, and financial assistance guidance.
- Ensure accuracy and completeness of patient demographic, clinical, and financial data in Epic and related systems.
- Serve as a lead resource for Patient Access Specialist I and II staff, providing mentorship, training, and guidance on complex cases.
- Act as a liaison between patient access, clinical departments, and external payers to resolve barriers to care and optimize patient flow.
- Provide cross-coverage for multiple service areas and serve as a subject matter expert for high-volume or specialized units.
- Transcribe orders as needed.
Requirements
- 3 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting.
- Healthcare/Medical - Admissions as well as Patient Access experience in a hospital and/or ambulatory care setting or Patient Registration in an Outpatient setting.
Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry.
- Effective communicator with all levels of staff, patients and customers.
- Ability to respond positively to fluctuations in patient flow.
- Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume.
- Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc.
- Self-directed, motivated, resourceful, demonstrates initiative.
- Working knowledge of MS Office Suite applications: Word, Excel, Outlook.
Work Type
- Regular Full time
- Day
Education Level
- Associate’s degree required
- Bachelor’s degree preferred
About the Company
- How you move is why we’re here.
- Get back to what you need and love to do.
- The possibilities are endless...
- HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
- As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation.
- Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
- Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Equal Opportunity
- Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.
- Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.