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About the Role
Manages assigned team within a functional area of assigned COE, overseeing daily activities to meet departmental objectives and serving as a subject matter expert on projects.
Responsibilities
- Oversee the daily activities of a unit within assigned COE to meet objectives.
- Serve as subject matter expert and lead/represent work group on projects.
- Direct and monitor staff activities to ensure compliance with policies, procedures, and regulations.
- Provide leadership, guidance, feedback, and training to staff.
- Compile month-end data for unit activities.
- Provide input to tactical planning and short-term initiatives.
- Evaluate unit processes, procedures, and policies to increase operational efficiency.
- Maintain established service levels and address escalations.
- Exercise managerial authority regarding staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.
- Understand and adhere to risk and regulatory standards, policies, and controls.
- Design, implement, maintain, and enhance internal controls to mitigate risk.
- Identify risk-related issues needing escalation.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain internal control standards, including timely implementation of audit points and regulatory issues.
- Complete other related duties as assigned.
Requirements
- A combined minimum of 6 years’ higher education and relevant work experience.
- A minimum of 1 years' work leadership and/or supervisory experience.
- Excellent customer service skills.
- Prior experience using tact and diplomacy.
- Strong knowledge of relevant spreadsheet, word processing, and presentation software as required within unit managed.
Skills
- Excellent verbal and written communication skills
- Strong knowledge of departmental systems, documents and procedures
Location
- Amherst, New York, United States of America
Work Type
- Full-time
Experience Level
- 1 years' work leadership and/or supervisory experience
- 6 years' higher education and relevant work experience
Education Level
- Bachelor's degree
Salary/Compensations
- $62,200.00 - $103,600.00 Annual (USD)
About the Company
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.