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About the Role
Leads and/or participates in projects within Default Servicing (Customer Asset Management - CAM) and represents these areas in cross-functional projects with business partners outside of CAM.
Responsibilities
- Serve as a resource in a defined area of CAM and represent business practices and interests in various projects with internal and external stakeholders.
- Interact with business partners across Business Banking, Commercial, Consumer, Mortgage, and Retail platforms to leverage technology, system enhancements, and projects, while also representing inclusive needs for all aspects of default servicing.
- Develop and produce non-routine departmental reports and spreadsheets, including project or product strategy analyses, historical reporting, workflow analyses, and financial analyses for one or more functional areas of CAM.
- Conduct non-routine analysis and judgment-based work over a single or closely related discipline to support CAM decisions.
- Conduct non-routine data review, research, and/or reconciliation for assigned areas of CAM.
- Draft and/or edit procedures related to one or more functional areas of CAM to maintain their currency.
- Support departmental audits, user certifications, and compliance testing for CAM.
- Lead and participate in planning, testing, and implementing new projects, systems, products, and regulatory changes impacting assigned CAM team(s).
- Assist with providing departmental system support, coordinating with internal business partners, external vendors, and Technology to address issues for assigned CAM team(s).
- Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
- Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Requirements
- Associate degree and a minimum of 3 years’ related experience, or in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 3 years’ related experience.
- Experience in collections and/or default servicing.
- Proven analytical skills.
- Strong organizational skills.
- Proficiency with personal computers as well as pertinent word processing and spreadsheet software.
- Proven verbal and written communication skills.
Skills
- Analytical skills
- Organizational skills
- Proficiency with personal computers
- Word processing software
- Spreadsheet software
- Verbal communication skills
- Written communication skills
Location
- Getzville, New York, United States of America
Work Type
- Full-time
Experience Level
- 3+ years related experience
Education Level
- Associate degree
Salary/Compensations
- $26.00 - $43.34 Hourly (USD)
About the Company
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.