Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Director, Voice of Customer (VoC), Customer Insights & Analytics role.

Rezi rewrites your resume against Global Payments Inc.'s job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Director, Voice of Customer (VoC), Customer Insights & Analytics posting at Global Payments Inc. — free, in seconds.

About the Role

Shape the future of global commerce by owning the enterprise Voice of Customer (VoC) strategy. Transform data into actionable insights to influence business decisions and drive customer-centric growth. Establish global listening programs, analytics capabilities, measurement frameworks, and reporting standards.

Responsibilities

Shape and execute the global Voice of Customer strategy to strengthen customer understanding and improve business performance.
Govern the enterprise survey program and customer-listening methodology, establishing clear standards for survey design, distribution, measurement, reporting, and action.
Build an integrated customer-listening ecosystem that connects survey feedback with behavioral, operational, and market data.
Transform complex customer data into clear executive insights and scalable dashboards.
Advance the organization’s use of Qualtrics, analytics, and AI-enabled capabilities.
Build and lead a high-performing global customer insights team.

Requirements

10+ years of experience in Customer Experience, Customer Insights, Voice of Customer, Market Research, Business Intelligence, Data Analytics, or a related discipline.
5+ years of leadership experience managing teams and enterprise-level initiatives.
Demonstrated success building, governing, and scaling enterprise Voice of Customer and survey programs.
Hands-on expertise with Qualtrics or a comparable enterprise platform.
Advanced analytical and spreadsheet capabilities to organize complex data and translate customer information into actionable executive recommendations.
Influence with diplomacy, strong judgment, and high emotional intelligence.
Bachelor’s degree in a related field or equivalent practical experience.
Strategic, systems-thinking mindset.
Ability to manage competing priorities across a complex global organization.
Must be legally authorized to work for any employer in the United States without the need for visa sponsorship.

Skills

Qualtrics
Advanced analytical capabilities
Spreadsheet capabilities
AI-driven analytics
Text analytics
Predictive modeling
Sentiment analysis
Machine learning
Snowflake
Large-scale data warehouses
Customer data platforms
Business intelligence environments
Tableau
Power BI
SQL
Python
R

Location

United States

Work Type

Full-time
Hybrid

Experience Level

Director
10+ years of experience
5+ years of leadership experience

Education Level

Bachelor's degree in a related field or equivalent practical experience
Master's degree in Customer Experience or a related field (bonus)
Certified Customer Experience Professional certification (bonus)

Salary/Compensations

$150,000-$160,000
$111,600.0-$179,250.00

Benefits

Competitive salary and benefits package
Opportunities to grow skills and build career within a global business
Access to learning, development and on-the-job experiences
Supportive, inclusive team environment
Time to give back through community and charity initiatives
Global employee assistance program
Recognition through a global platform

About the Company

Global Payments is a global leader in payments.
Globalpayers think like a client, act like an owner and win as one team.
We’re curious and innovative – always finding better ways to deliver impact.
We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Equal Opportunity

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us.
Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast.
Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
Global Payments is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.