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About the Role
The Outreach and Retention Administrator prepares and facilitates community information sessions, promotes Employment Service programs through community outreach to increase client referrals and develop partnerships, and assists job seekers in their first year of employment.
Responsibilities
- Actively markets ES programs and conducts outreach to the community through scheduling and attending community meetings and participating in relevant councils and committees.
- Maintains and nurtures relationships with community, employer, and collaborative partners, and cultivates new ones.
- Delivers workshops to varying groups using in-person and virtual means.
- Maintains comprehensive and organized tracking of all outreach efforts; analyzes and reports on outreach data outcomes on an internal database system.
- Follows up with program participants over the course of their first year of work.
- Records retention results as per program standards.
- Maintains current records on job seekers in retention meeting monthly retention targets.
Requirements
- Proficient computer skills using Word, Excel, PowerPoint, Outlook, and database software packages.
- Excellent communication skills (verbal, written, and computer).
- Solid group presentation skills and public speaking, with sound knowledge of adult learning techniques.
- Well-organized individual with strong problem-solving skills and self-initiative.
- Ability to work independently with minimal supervision.
- Knowledge and/or experience serving clients with employment barriers, including disability.
- Customer-oriented, self-motivated with a positive attitude.
- A minimum of 3 years’ experience in successful group facilitation with a diverse participant base with varying abilities.
- Valid driver’s license and access to a reliable motor vehicle to attend various job and community sites.
Skills
- Computer skills (Word, Excel, PowerPoint, Outlook, database software)
- Communication skills (verbal, written, computer)
- Group presentation skills
- Public speaking
- Adult learning techniques
- Problem-solving
- Self-initiative
- Teamwork
- Independent work
- Customer service orientation
- Positive attitude
Location
- Southwestern Ontario
Work Type
- Full-Time
Experience Level
- 3 years experience in group facilitation
- Experience in an outside sales and/or marketing role considered an asset
Education Level
- Post-secondary education in social services, training and development, employment services, or similar discipline.
Benefits
- Dental/health benefits available for full-time and some part-time positions (based on hours worked).
- Registered Pension Plan opportunity for various roles.
- Employee discount at retail locations.
- Equitable access to skills training & coaching, scholarships, and educational credentials.
- Personal and professional development support with Life Coach & Employee Assistance Program.
- Work-life balance.
About the Company
- Goodwill, Ontario Great Lakes is a leading non-profit organization committed to strengthening people and lives through the power of work.
- Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.
- Mission: To strengthen people and communities through the power of work.
- Vision: Everyone working and thriving in inclusive, sustainable communities.
- Values: Mission-Driven Impact, Inclusion, Dignity, Compassion, Resilience, Accountability.
- Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
- Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
- Mission-driven organization committed to the Power of Work.
- Environmentally committed to meeting our goal of zero waste on planet earth.
- Respectful, fun, and supportive team and leadership.
- Accredited through CARF International.
Equal Opportunity
- We are an equal opportunity employer.
- We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
- We will be happy to work with applicants requesting accommodation at any stage of the hiring process.