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About the Role
The Virtual Sales Consultant role is responsible for conducting live virtual product demonstrations for customers, taking ownership of the sales journey, understanding customer needs, demonstrating products, answering questions, recommending solutions, preparing quotes, and driving purchases.
Responsibilities
- Conduct scheduled and on-demand live virtual product demonstrations.
- Present products with confidence, enthusiasm, and strong product knowledge.
- Tailor demonstrations to customer requirements and interests.
- Answer product, technical, installation, and service-related questions.
- Follow demonstration scripts and presentation standards.
- Identify upselling and cross-selling opportunities.
- Maintain a professional, energetic, and engaging presence on camera.
- Meet or exceed weekly, monthly, and annual sales targets.
- Build rapport and professional relationships through virtual interactions.
- Qualify customers using clear, direct, and exploratory questions.
- Recommend suitable products and solutions based on customer needs.
- Prepare accurate quotes and assist customers with orders.
- Follow up consistently and overcome objections.
- Maintain accurate customer information in required systems.
- Become a product knowledge expert across all product categories.
- Deliver a personalized, informative, and memorable customer experience.
- Stay informed about new and existing products.
- Share customer feedback with leadership.
- Work closely with Direct Sales, Design, Concierge, and Experience Centre teams.
- Follow established processes for customer assignment, demonstrations, consultations, quotes, orders, and follow-ups.
- Manage personal workload effectively, maintain accuracy and quality.
- Support individual and team goals.
- Demonstrate flexibility as priorities change.
- Identify and escalate issues affecting customer experience or sales.
- Support other Direct Sales and Experience Centre activities as required.
Requirements
- Minimum 2–3 years of experience in sales, retail sales, customer service, contact centre, hospitality, or a similar customer-facing environment.
- Proven experience meeting or exceeding sales targets.
- Strong consultative selling, upselling, cross-selling, and objection-handling skills.
- Exceptional verbal and written communication skills.
- Strong presentation skills.
- Confident engaging customers virtually and on camera.
- Comfortable being recorded and conducting live demonstrations.
- Strong ability to build rapport, make confident recommendations, manage multiple opportunities, and maintain follow-ups.
- Proactive, results-oriented, self-motivated, organized, and adaptable.
- Strong influencing, communication, and problem-solving skills.
- Proficient with Microsoft Office, particularly Outlook, Word, and Excel.
- Evening and weekend availability may be required.
Skills
- Virtual product demonstrations
- Sales
- Customer service
- Consultative selling
- Upselling
- Cross-selling
- Objection handling
- Product knowledge
- Presentation skills
- Virtual customer interaction
- Microsoft Office (Outlook, Word, Excel)
Location
- North York, ON
Work Type
- Virtual
- Onsite
Experience Level
- Mid-level
Salary/Compensations
- $24.00 to $31.00 per hour (CAD)
Benefits
- Benefits Package
- Opportunity within a growing, fast-paced company
- Celebration of successes and special events
About the Company
- Industry-leading manufacturer and distributor of premium home improvement solutions.
- Products sold through major online retailers and own e-commerce site.
- Provides a cohesive customer experience from design to installation.
- Collaborative, inclusive team atmosphere nurturing personal growth and career advancement.
- Certified as a Great Place to Work in Canada.
- Received numerous industry accolades including product patents, design awards, and ranking on Profit 500 list.
- Founders named to Top 40 under 40 in Canada.
- Official jersey emblem partner of the New Orleans Pelicans.
- Strategic partnerships with USA Hockey and Habitat for Humanity.
- Passionate about teamwork, excellence, and community involvement.
Equal Opportunity
- Equal opportunity employer, committed to inclusion and diversity.
- Provides employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.