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About the Role

The Night Auditor/Overnight Front Desk Clerk plays a key role in ensuring a great guest and colleague experience within the hospitality industry. This position offers competitive compensation and benefits, a supportive work environment, and opportunities for professional development and advancement.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges, compute bills, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Finalize transactions and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, print, file, and transmit required reports.
• Compile daily sales figures and complete Daily reports.
• Complete End of Month procedures.
• Ensure hotel PMS system is in balance with the reservations system and correct discrepancies.
• Provide guests information pertaining to hotel hours and services.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance, and surrounding areas.
• Assist in checking hotel fixtures, equipment, and conditions for proper operation and maintenance, reporting deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to guests using the hotel shuttle vehicle (select service properties only).
• Perform laundry duties as needed (Fairfield Inn only).
• Set up continental breakfast (Fairfield Inn only).

Requirements

• 1 to 3 months related experience.
• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management, and prioritization skills.
• Exceptional customer service skills.
• Ability to multi-task in a fast-paced environment.
• Basic computer and administrative skills.
• Availability to work an overnight schedule.
• Maintain a valid Driver’s License from the state which you reside with no major violations.

Skills

• Communication skills
• Organizational skills
• Time-management skills
• Prioritization skills
• Customer service skills
• Multi-tasking skills
• Basic computer skills
• Administrative skills

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High school diploma or GED

Salary/Compensations

• $17.00 - $17.50 per hour

Benefits

• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

About the Company

• DelMonte Hotel Group is a leader in the hospitality industry.
• We cultivate a workplace that feels like home and brings out the best in our associates.
• Many associates come for a job but stay for a career.