Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Principal ServiceNow Implementation Specialist (1054) - Enterprise Applications - Department of Technology role.

Rezi rewrites your resume against City and County of San Francisco's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Principal ServiceNow Implementation Specialist (1054) - Enterprise Applications - Department of Technology posting at City and County of San Francisco — free, in seconds.

About the Role

This role oversees complex aspects of the systems development lifecycle for ServiceNow, including needs analysis, design, feasibility, technology assessment, project planning, implementation, testing, documentation, user training, and post-implementation assessment. It requires strong ServiceNow developer expertise for designing and delivering scalable, high-quality solutions, serving as a senior technical lead and subject matter resource for complex, enterprise-level systems.

Responsibilities

Serves as the lead technical authority for ServiceNow, providing architectural direction and oversight across solution design, development, testing, and deployment.
Leads the design, development, and implementation of ServiceNow ITSM modules, custom applications, workflows, and automation solutions.
Designs, configures, develops, and enhances ServiceNow Service Operations Workspace (SOW) using UI Builder, including workspace pages, components, user experiences, AI/Now Assist capabilities, and Employee Service Center (ESC) functionality.
Architects scalable platform solutions and integrations using REST/SOAP APIs, IntegrationHub, and MID Server.
Partners with stakeholders to gather requirements, assess technical feasibility, and define scalable solutions for integrations, enhancements, and new capabilities.
Enhances CMDB and asset management capabilities through discovery, data modeling, system integration, and data quality governance.
Enhances and enforces development standards, platform governance, and best practices while performing advanced scripting and troubleshooting.
Leads platform lifecycle and operations, including upgrades, performance tuning, monitoring, release management, documentation.
Provides knowledge transfer and handoff to permanent staff at project completion.
Participates in QA cycles, regression testing, and release management activities.
Performs other related duties as assigned.

Requirements

An associate degree in business administration, public administration, information systems, economics, finance, computer science, UX/UI design, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
One year of additional experience as described above may be substituted for the required degree.
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Skills

ServiceNow platform development
Platform configuration
Platform customization
Platform integration
IT Service Management (ITSM)
IT Operations Management (ITOM)
ServiceNow Service Operations Workspace (SOW)
UI Builder
AI/Now Assist capabilities
Employee Service Center (ESC)
REST/SOAP APIs
IntegrationHub
MID Server
CMDB
Asset management
Discovery
Data modeling
System integration
Data quality governance
Scripting
Troubleshooting
Platform lifecycle management
Performance tuning
Monitoring
Release management
Documentation
QA cycles
Regression testing
ITIL Service Management
Business Management core processes
ITIL framework
ITSM principles
ServiceNow ITSM & ITBM core modules (Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Project Portfolio Suites of application (PPS))
ServiceNow administration
ServiceNow development
ServiceNow implementation
ServiceNow client-side JavaScript
ServiceNow server-side JavaScript
ServiceNow scripted APIs
Scripted Web-Services
XML
HTML
AJAX
CSS
HTTP
REST
SOAP
WSDL
JAXWS
SSO-SAML Setup
LDAP
VPN
SSL
SAML/SSO
ServiceNow ITOM
ServiceNow Orchestration
Logical reasoning
Creative problem-solving
Team leadership

Location

1 S Van Ness, Ave San Francisco, CA 94103
City and County of San Francisco

Work Type

Permanent Exempt
Full Time
Hybrid

Experience Level

Five (5) years of experience in the information systems field
Senior technical lead

Education Level

Associate degree in business administration, public administration, information systems, economics, finance, computer science, UX/UI design, or a closely related field OR equivalent
ServiceNow Administrator Certification (CSA)
ServiceNow Implementation Specialist Certification (CIS)
ITIL Foundation Certification
Master's degree in computer science, MIS or a closely related field

Salary/Compensations

$155,298 to $195,338 annually

Benefits

Competitive pay, benefits, and retirement options
Career growth opportunities through training, internal mobility, and subsidized education
Diverse work environment

About the Company

The San Francisco Department of Technology (DT) is the centralized technology services provider for the City and County of San Francisco (CCSF).
DT delivers critical infrastructure and services to over 33,000 employees, supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more.
With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation.
DT provides services through its core areas: IT Project Management Office, Enterprise Application Services, Cloud Center of Excellence, IT Operations and Support, City Infrastructure, Office of Cybersecurity, Public Safety Systems and Municipal Broadband Fiber, SFGovTV Broadcasting Services, IT Finance and Administration Services, and Emerging Technologies.
Innovative & impactful work at DT, you won’t just work on IT—you’ll power a city.
Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations.

Equal Opportunity

The Office of the City Administrator is committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations.
We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, training, and development, for all employees, including but not limited to Black, Indigenous, and people of color (BIPOC).
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.