Part Time Resident Manager of Single Room Occupancy Apartment Building
STRUCTURE STAFFING LLC · CA, US
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About the Role
Seeking a responsible, customer-oriented individual to serve as a Part-Time Resident Manager for a 40-unit SRO apartment building in San Francisco. This role requires living on-site in a provided single room occupancy unit and acting as the primary point of contact for residents, ensuring their safety, satisfaction, and comfort. The Resident Manager will be on-call for emergencies and accessible via phone at all times.
Responsibilities
- Serve as the primary tenant liaison between residents and the property management office, fostering positive tenant relationships.
- Maintain the safety, security, cleanliness, and overall appeal of the property.
- Receive and address maintenance requests from residents, coordinating with vendors/tenants for prompt resolution.
- Track annual certifications and ensure compliance with regulatory requirements.
- Provide exceptional customer service, promptly addressing resident inquiries and concerns.
- Monitor and address lease violations or non-compliance issues.
- Be available on-call for emergencies and accessible via phone at all times.
- Maintain organized records of resident communication, work orders, and vendor interactions.
Requirements
- Ability to live on-site at the property in a unit provided by the owner (single room with private bathroom, no kitchen).
- Excellent customer service skills with a friendly and approachable demeanor.
- Strong organizational skills and ability to manage multiple tasks effectively.
- Proficiency in property management software, ticketing systems, and other relevant tools.
- Strong attention to detail and accuracy in record-keeping.
- Familiarity with maintenance tasks and the ability to diagnose repair requests is desirable.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to handle emergency situations calmly and efficiently.
- Availability to be on-call for emergencies and accessible via phone at all times.
- Prior experience in a customer service or property management role is advantageous.
- Familiarity with compliance regulations and processes is a plus.
- Mandarin/Cantonese speaking is preferred but not required.
Skills
- Customer Service
- Organizational Skills
- Property Management Software
- Ticketing Systems
- Record-keeping
- Maintenance
- Communication
- Interpersonal Skills
- Emergency Management
- Compliance Regulations
Location
- San Francisco
Work Type
- Part-Time
- On-site
Experience Level
- Prior experience in a customer service or property management role is advantageous.
Benefits
- Single room occupancy unit provided by the owner
About the Company
- We are a property management team dedicated to creating welcoming and secure living environments.