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About the Role
Play a pivotal role in driving operational excellence and fostering a customer-focused environment. Empower staff, optimize store performance, and make a meaningful impact on people's lives.
Responsibilities
- Oversee daily store operations, ensuring excellent customer service, high-quality standards, cost efficiency, and strong performance in alignment with company goals and values
- Coach and mentor team members to develop skills, improve performance, and grow their knowledge
- Collaborate with the Regional Coach to enhance leadership skills and drive store success
- Foster a motivated, high-performing team by inspiring and empowering the team to achieve store goals
- Enhance store performance by refining processes, introducing initiatives, and delivering an outstanding customer experience
- Lead marketing initiatives, track their effectiveness, and implement best practices to grow and strengthen the brand
- Educate and guide customers on eyewear options tailored to their lifestyle, ensuring both style and optimal vision
- Perform frame and facial measurements, ensuring proper fit and positioning of new eyewear, as well as repairs and adjustments
- Assist with contact lens fittings and process contact lens orders
- Deliver exceptional customer service, ensuring a positive experience and creating value for every customer
- Support store operations by performing additional duties as required
Requirements
- Registered Optician in Ontario
- College degree or equivalent experience
- Previous experience in customer service and retail preferred
- 2-4 years of management or supervisory experience
- Understanding of operations, processes, and business performance
- Proficiency with technology and computers, including MS Office Suite
- Proven ability to inspire, coach, and mentor a team while driving organizational goals and delivering exceptional customer experiences
- Excellent organizational, time management and multitasking skills
- Outstanding oral and written communication skills
- Ability to multi-task and thrive in a fast-paced environment
- A collaborative, adaptable, and proactive team player, able to manage changing priorities effectively
- Knowledge of optical theory and eyewear merchandise is considered an asset
Skills
- Customer Service
- Retail Management
- Team Leadership
- Operations Management
- Marketing Initiatives
- Eyewear Consultation
- Frame Fitting and Adjustment
- Contact Lens Fitting
- MS Office Suite
Location
- London - Richmond St
Work Type
- Full-time
- Fixed-term
Experience Level
- 2-4 years of management or supervisory experience
Education Level
- College degree or equivalent experience
Salary/Compensations
- $58,100 to $72,600 annually
Benefits
- Competitive wages and benefits with exceptional optical coverage
- Rapid and ongoing growth, providing a consistently challenging and rewarding environment
- A workplace culture that fosters collaboration and teamwork
- Continuous training and development opportunities to support career growth
About the Company
- solis optics, a division of FYihealth group, is your neighborhood retail optical shop, offering quality eyewear and experience to match.
- A great selection of on-trend and luxury eyeglasses at a competitive price.
- A frame for every face.
- At solis optics, you'll have a meaningful impact on people's lives and have fun doing it.
Equal Opportunity
- At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity.
- We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process.
- If you require an accommodation, please let us know.
- All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.