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About the Role
Doyle Security Systems is hiring a dedicated Emergency Response Dispatcher. This role protects lives and property and requires a professional with strong work ethic, empathy, and a desire to help others. The company offers competitive compensation, comprehensive benefits, and career growth opportunities.
Responsibilities
- Monitor and respond to alarm and trouble signals using established protocols
- Document all responses and activity in alarm monitoring software
- Initiate outbound calls to customers and dispatch emergency services (police/fire/medical) as needed
- Answer incoming calls, assist with inquiries, and route calls to appropriate departments
- Deliver exceptional customer service with professionalism and empathy
- Identify and resolve day-to-day issues quickly and effectively
- Maintain a high standard of accuracy, attention to detail, and confidentiality
- Perform other duties as assigned
Requirements
- Strong attendance and punctuality record
- Proficiency with basic computer functions, including Microsoft Windows and Office
- Ability to type at least 35 WPM with strong attention to detail
- Excellent verbal and written communication skills
- Customer service experience (1 year preferred); call center or dispatch experience a plus
- Ability to multitask, stay organized, and work efficiently in a fast-paced environment
- Willingness to work independently and collaboratively
- Flexible availability, including weekends and holidays
- Regular weekend and holiday availability required
Skills
- Communication skills
- Ability to stay calm under pressure
- Passion for helping others
- Customer service
- Typing 35 WPM
- Attention to detail
- Multitasking
- Organization
- Efficiency
- Collaboration
Location
- Rochester, NY
Work Type
- On-site
- Full-Time
Experience Level
- 1 year customer service experience preferred
Benefits
- Paid time off & company holidays
- Bonus pay
- Medical, Dental, & Vision Insurance
- Health Savings Account (HSA) & Dependent Care FSA options
- Parental leave
- 401(k) with company match
- Life insurance
- Tuition reimbursement for continuing education and certifications
- Employee discount & referral bonus
- Recognition & advancement opportunities
- Employee assistance program
- Various peer and company recognition programs
About the Company
- Doyle Security Systems is a certified Great Place to Work®.
- Family owned and operated for over 100 years.
- The company's purpose is to make a difference in the community by saving lives and property.
- Voted one of the Best Companies to Work for in New York for three consecutive years.
- Core values include Customer Care, One Doyle Team, Leading by Example, Continuous Improvement, and Experts in our Solutions.