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About the Role
We are seeking an action-oriented, growth-minded Sales Manager to lead our Canada-based Account Management team. This role involves coaching and developing Account Managers across Canada, leading them to meet quota attainment and personal objectives, and developing employees for promotion within a fast-growing company. You will report to the Director of Account Management and collaborate with the Account Management leadership team.
Responsibilities
- Manage a team of 4-6 account managers to deliver monthly goal attainment
- Provide leadership and direction to a high-performance team, including hiring, training, and pace setting
- Develop specific and targeted goals for contributors to foster growth and development
- Find innovative and creative ways to improve and increase performance
- Execute, iterate, and improve on customer engagements to develop scalable best practices
- Support consistent and consultative sales and client success processes to ensure a best-in-class customer experience
- Directly manage and resolve customer escalations
- Take an entrepreneurial approach and collaborate with the leadership team to achieve goals
Requirements
- A minimum of 5 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
- Previous experience as a top-performing account manager or sales executive
- Proven track record of team quota-attainment via new product sales and upgrades
- Proven track record of managing renewals and minimizing churn risk
- Proven leadership and people management skills
- Highly effective communicator with good people instincts, capable of building trust and working well with diverse groups
- Eager for a hands-on role, willing to take on projects outside comfort zone and learn quickly
- Highly organized, self-motivated, and detail-oriented with great follow-through
- High integrity individual enthusiastic about building a great company long-term
- Courage to challenge the status quo when necessary
Skills
- Sales Management
- Account Management
- Team Leadership
- Coaching
- Performance Management
- Hiring
- Training
- Customer Success
- Client Relationship Management
- Communication
- Problem Solving
- Organizational Skills
- Detail-Oriented
Location
- Canada
Work Type
- Office-based (within 40 miles of a Rippling office)
- Hybrid (at least three days a week in office)
Experience Level
- 5+ years of experience
Salary/Compensations
- CA$240k OTE (60/40 split)
About the Company
- Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.
Equal Opportunity
- Rippling is an equal opportunity employer.
- We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
- Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.