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About the Role
As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.
Responsibilities
- Schedule appointments
- Review service history
- Relay important information about vehicle maintenance and repairs to customers
- Provide accurate cost estimates
- Ensure customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs
- Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates
- Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy
- Strive to grow the dealership and your career by hitting challenging monthly goals
Requirements
- Genuine interest in providing an exceptional customer experience
- Friendliness, enthusiasm, reliability, with a positive "team-player" attitude
- Excellent communication, interpersonal, and organizational skills
- Strong work ethic with the ability to work in a fast-paced, results-driven environment
- Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer
- Able to take direction from multiple employees and prioritize work
- Good communication skills, including the ability to listen to customers and determine how to assist them
- Ability to work well in a team environment
- Knowledge of automotive systems, tools, and repair processes
- Outstanding attention to detail with a commitment to quality
- Ability to use technical reference materials and technical manuals in written and online formats
- Ability to communicate technical terms to non-technical audience
- Ability to follow processes to ensure quality and safety
- Effective time management skills and ability to prioritize
- Prior experience in service department
Skills
- Communication skills
- Interpersonal skills
- Organizational skills
- Work ethic
- Team player attitude
- Attention to detail
- Technical expertise
- Time management skills
Location
- Austin
Work Type
- Full-time
- Onsite
Experience Level
- Entry level
- Mid level
Education Level
- High school diploma or equivalent
Benefits
- Health care options (medical, dental, and vision)
- 401k savings and retirement plan with company match
- Training, resources, and opportunities for career growth and advancement
About the Company
- BMW of Austin, a Penske Automotive Group dealership
- Penske Automotive Group (PAG) strives to create a positive and inclusive workplace that promotes excellence and achievement, and aims to deliver the very best experience possible to customers
- Fortune 500 company
- Consistently recognized by Automotive News as among the "Best Dealerships to Work For."
- Named to Glassdoor's Best Places to Work
- Values-driven culture built on integrity, professionalism, excellence, and teamwork
Equal Opportunity
- Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace.
- Some positions may require applicants to possess a valid driver's license and have a good driving record.