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About the Role

The Participant Engagement Specialist will support participants' successful engagement with Brooklyn Justice Initiatives' Supervised Release Program by leveraging interpersonal and data-management skills. This role provides outreach to program participants who missed orientation, intake, or have been disengaged, and collaborates with internal teams to ensure accurate court reporting and continued program engagement.

Responsibilities

Complete outreach to all disengaged participants mandated to SRP in Brooklyn to re-engage them in the program
Carry a caseload of disengaged participants who failed to meet with BJI SR's intake team, for outreach purposes
Engage in weekly outreach efforts by phone and email to participants and their collateral contacts and defense attorneys to support program engagement
Monitor all participants simultaneously assigned to bail and SRP, collaborating with the clinical intake team as appropriate
Maintain accurate and timely data entry and case documentation aligned with the program model, court reporting obligations, and best practices
Collaborate with the clinical, case management, and compliance teams to ensure outreach to all participants whose orientations or intakes are incomplete or who have been disengaged from the program for 21 days or more
Contribute to consistent and effective cross-team communication
Participate in team and inter-team meetings
Participate in individual supervision and regular staff trainings to develop program expertise and related skill sets
Participate in all-staff and departmental meetings to build team cohesion, communication, and morale
Attend project events, community events, and meetings after hours, as needed
Additional relevant tasks, as necessary

Requirements

High school diploma or equivalent required
Minimum 1 year direct practice or customer service experience required
Excellent written and verbal communication skills required
Must be detail-oriented with strong organizational and time management skills
Must be able to work effectively and independently and as part of a highly interdependent, multi-disciplinary team within a fast-paced and dynamic work environment
Ability to work collaboratively and effectively with a variety of program stakeholders, including judges, prosecutors, defense attorneys, court staff, and site partner agencies
All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment
Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered
In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire

Skills

Interpersonal skills
Data-management skills
Bilingual (English-Spanish) strongly preferred

Location

Brooklyn, NY

Work Type

Full-time
In-person
Monday - Friday from 9:00am - 5:00pm
Working weekend and evening hours as needed

Experience Level

Minimum 1 year direct practice or customer service experience

Education Level

High school diploma or equivalent

Salary/Compensations

$53,500 - $61,800

Benefits

Comprehensive healthcare with a national network
Free basic dental coverage
Vision insurance
Short-term and long-term disability
Life insurance
Flexible spending accounts including commuter FSA
Talkspace and Ginger through healthcare plans
403(b) retirement plan with a two-to-one employer contribution up to 5%

About the Company

The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice.
Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods.
With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies: Operating Programs, Conducting original research, and Providing expert assistance and policy guidance.
Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide.
Learn more about our work at www.innovatingjustice.org.

Equal Opportunity

The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law.
We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system.
Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.
At this time, the Center is unable to sponsor or take over sponsorship of an employment visa.