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About the Role
Arch Telecom is a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores. We provide superior service and quality wireless products. As a Retail Store Manager (RSM), you will lead a retail team, embody the brand, and create excitement around products and services. You will focus on customer needs, build relationships, and educate customers on device and service solutions.
Responsibilities
- Lead by example and demonstrate best practices for the team.
- Assist customers throughout their shopping journey, both online and in-store.
- Explore individual customer needs and provide hands-on demonstrations of technology.
- Ensure store sales goals are met or exceeded by overseeing sales, inventory, and new program implementation.
- Sell personalized solutions, including accessories and IoT devices.
- Maintain store appearance and readiness.
- Approach service and sales with patience, honesty, and empathy.
- Become proficient in digital tools to enhance customer interactions.
- Demonstrate network coverage and plan benefits to customers.
- Redefine wireless services through device and account inspection, review, and troubleshooting.
- Complete trainings on in-store experience, new skills, processes, systems, and resources.
- Build relationships with and partner with employees across channels, including business and customer service.
- Collectively own the customer experience and resolve issues.
- Successfully identify and handoff small business leads.
- Develop strong peer relationships and accountability for company success.
- Provide first-class customer experience in a positive environment.
Requirements
- Leadership skills.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to lead your team, share best practices, and serve customers.
- Effectiveness in operational, financial, and performance management.
- Amazing communication skills.
- Prior wireless sales experience.
- Be at least 18 years of age.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25lbs.
- Reliable transportation.
Skills
- Sales
- Customer Service
- Leadership
- Communication
- Operational Management
- Financial Management
- Performance Management
- Wireless Sales
Location
- MEDFORD | Route 112 [4460] - Medford, NY
Work Type
- Full Time
- Full Time (45 hours)
Experience Level
- Management
Education Level
- High school degree or GED
Salary/Compensations
- $60000.00 - $100000.00 Base+Commission/year
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive salary pay
- Bonus earnings
- Automatic raises when reaching attainable milestones
- Exciting opportunities for career advancement
- Discounted T-Mobile Cell Phone Plan
- A culture of care & excellence
- Health Benefits for Full Time Employees
About the Company
- We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S.
- Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
- As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!
Equal Opportunity
- Diversity & Inclusion is a foundational principle of Arch Telecom.
- Embracing a diverse workforce is a significant contributor to our success as an organization.
- Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
- We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
- YOU BE YOU!