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About the Role
As a Product Analyst on a Fixed-Term contract within the Customer Product Analytics team, you will enhance the customer journey across our website and app by delivering data-driven insights and optimizing product experiences. Your expertise will help understand product performance, identify improvement areas, and drive impactful decisions. You will translate complex data into actionable insights that shape our global user experience, working closely with product managers, UX teams, and data scientists.
Responsibilities
- Use data-driven insights to understand user navigation, identify pain points, and create solutions.
- Provide performance insights and monitor KPIs, communicating findings to the Product Manager.
- Build a quantitative understanding of users, their behavior, and journeys to guide product design.
- Serve as the primary contact for behavioral analysis using tools like Google Analytics, Snowplow, and BigQuery.
- Collaborate with product managers, UX teams, and the business to assess opportunities and the value of changes.
- Ensure prioritization of tasks with the largest customer impact.
- Support the alignment and guidelines of data infrastructure.
- Proactively identify growth opportunities and experiment with ideas to optimize product experiences.
- Drive user engagement and retention through experimentation.
- Interpret technical issues and clearly explain topics to stakeholders for data-driven decision-making.
- Guide and mentor team members, sharing knowledge and developing skills through learning opportunities.
Requirements
- Proven experience as a Product Analyst, Web Analyst, E-Commerce Analyst, or similar.
- Proficiency in SQL and data visualization tools such as Google BigQuery (Redshift) and Tableau (Looker).
- Strong understanding of user behavior data collection and processing across various analytics tools (e.g., Snowplow, Google Analytics).
- Knowledge of user behavior analytics tools (e.g., Snowplow, Google Analytics) and experience troubleshooting event tracking implementations.
- Hands-on experience in A/B testing and experimentation to inform product decisions.
- Ability to translate complex data into clear, actionable insights for technical and non-technical stakeholders.
- Effective collaboration with product, engineering, and UX stakeholders.
- Good communication skills and passion for knowledge sharing.
- Some exposure to Airflow, GitHub, and Jira in a collaborative environment (preferred).
- Knowledge of programming languages like R or Python is a plus but not essential.
Skills
- SQL
- Data Visualization
- Google BigQuery
- Redshift
- Tableau
- Looker
- User Behavior Analytics
- Snowplow
- Google Analytics
- A/B Testing
- Experimentation
- Actionable Insights
- Collaboration
- Communication
- Knowledge Sharing
- Airflow
- GitHub
- Jira
- R
- Python
Location
- London
Work Type
- Fixed-Term contract
About the Company
- Just Eat Takeaway.com is a leading global online food delivery platform focused on empowering everyday convenience.
- Our tech platform connects millions of customers with hundreds of thousands of restaurant, grocery, and convenience partners globally.
- Our teams forge connections internally and work with best-known brands, creating international impact in a dynamic environment.
- The JET culture is fun, fast-paced, and supportive, emphasizing movement, growth, and celebrating employees.
Equal Opportunity
- Just Eat Takeaway.com is committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.