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About the Role
Operations is the heart and soul of everything Amazon does. As an Operations Lead/Supervisor, you will be the first point of contact for team members, ensuring smooth operations and providing hands-on experience with our tools and systems.
Responsibilities
- Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management.
- Support and train employees to deliver great service and supervise them in their daily tasks.
- Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
- Work with other departments to find solutions to address common issues or support needs.
- Use data analysis to identify ways to optimize safety, quality, and productivity.
- Help with pre-shift meetings with your team and monitor procedures to ensure safety rules, quality processes, and the priority plan for the day are followed.
- Escalate issues to your manager or provide direction to team members when you are the most senior person on shift.
- Support the Shift/Area Manager in planning shifts to ensure adequate staffing during peak times.
Requirements
- Speak, write, and read fluently in English.
- Relevant experience working with data analytics and using metrics to identify problems.
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
- Experience of stakeholder management including building and maintaining professional relationships.
- Experience in an operational environment, such as logistics, retail, hospitality, or customer service.
Location
- Kingston
Work Type
- 32 hours per week
About the Company
- Quick Commerce (QC) delivers ultra-fast convenience through our network of small warehouse in city center locations, partnering with last-mile delivery providers to get products to customers in 30 minutes or less.
- We combine creative thinking and technological innovation to fulfill millions of urgent shopping missions, offering a curated selection of grocery items and Amazon essentials.
- Our operations have two key components: 'under the roof' associates process orders with industry-leading speed, and our 'on the road' delivery network primarily utilizes Amazon Flex delivery partners on e-bikes.
- We continuously innovate to improve customer experience, focusing on sustainable delivery solutions in dense urban areas while maintaining strict quality and food safety standards.
- Our team combines the best of Amazon's retail and logistics expertise, leveraging both Fresh and AMZL operational excellence.
- We foster a collaborative environment that encourages creative problem-solving and continuous improvement.
Equal Opportunity
- Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
- Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.