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About the Role

We are seeking a Technical Program Manager to drive the strategy, delivery, and operational excellence of RBC’s hybrid cloud footprint. This role involves translating business priorities into coordinated technical delivery, removing friction, and ensuring reliable, secure, and compliant infrastructure and platform capabilities. You will actively identify opportunities to leverage AI tools to enhance program delivery speed, consistency, and scalability.

Responsibilities

Own end-to-end program management for hybrid cloud initiatives spanning AWS, Azure, and On-Premise environments.
Apply Agile practices and methodologies (Scrum, Kanban, SAFe) across multiple teams.
Partner with engineering, product, business, and finance stakeholders to align priorities, manage dependencies, and communicate program status, risks, and trade-offs.
Identify, evaluate, and implement AI-enabled tools and workflows to improve program management practices.
Establish and maintain program governance artifacts like roadmaps, RAID logs, and dashboards.
Facilitate cross-team ceremonies to keep distributed technical teams aligned.
Drive continuous improvement of team delivery practices, coaching on Agile and DevOps principles.
Manage escalations and resolve cross-team conflicts.
Contribute to the maturity of the technical program management function, defining AI-enabled program management practices.

Requirements

Proven experience as a Technical Program Manager or Program Manager, ideally within a financial institution or highly technical, regulated environment.
Demonstrated ability to manage multiple concurrent, cross-functional programs with competing priorities and dependencies.
Strong communication skills, with experience presenting to and influencing senior stakeholders.
Deep, applied knowledge of Agile frameworks - Scrum, Kanban, and SAFe.
Hands-on experience with agile planning, flow management, continuous refinement, and continuous delivery/continuous integration practices.
Required experience with Jira and Confluence for program tracking, planning, and documentation.
Familiarity with metrics that support flow and delivery management.
Solid working knowledge of cloud technologies and hybrid cloud architectures - AWS, Azure, and On-Premise infrastructure.
Comfortable engaging in technical conversations with engineering teams.
Practical experience using AI tools (e.g., generative AI assistants) to improve personal or team productivity.
A thoughtful, judgment-driven approach to applying AI.
Curiosity and a continuous-learning mindset toward emerging AI capabilities.
Experience partnering effectively with stakeholders across engineering, product management, business, and finance functions.
Ability to translate between technical and non-technical audiences.
Experience in a financial services, banking, or other highly regulated industry (Nice to have).
Relevant certifications (PgMP, SAFe Agilist, ACSM, KMP, or equivalent) (Nice to have).
Familiarity with cloud governance, cost optimization, or FinOps practices (Nice to have).
Experience building or piloting internal AI-enabled tooling or workflows for program/portfolio management (Nice to have).

Skills

Artificial Intelligence Techniques
Cloud DevOps
Cloud Infrastructure
IT Program Management
Planning
Strategic Objectives
Agile
Scrum
Kanban
SAFe
Jira
Confluence
AWS
Azure
On-Premise infrastructure
Generative AI

Location

RBC CENTRE, 155 WELLINGTON ST W:TORONTO
Toronto
Canada

Work Type

Hybrid
Full time

Experience Level

Senior

Benefits

A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Commissions
Stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services

About the Company

The Hybrid Cloud organization is responsible for driving the strategy, delivery, and operational excellence of RBC’s cloud footprint across AWS, Azure, and On-Premise environments.
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Equal Opportunity

We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.